Executive IT Services Specialist
Apolis
Position: Executive IT Services Specialist
Length: 12+ Month contract, Option to convert PERM after 6 months
Location: On -site in Wayne, PA - On-site 5 days a week
Pay rate- $45-50/hr on W2
Job description
Key responsibilities:
Required
Technical environment & tools (hands-on):
Length: 12+ Month contract, Option to convert PERM after 6 months
Location: On -site in Wayne, PA - On-site 5 days a week
Pay rate- $45-50/hr on W2
Job description
Key responsibilities:
- Provide priority, concierge-level IT support for ~200 executives and principals
- Own end-to-end support for Windows/macOS devices, iOS (iPhone/iPad), and executive AV
- Support Microsoft 365 workloads and executive collaboration platforms (Teams, Zoom)
- Perform proactive maintenance, patching, and device lifecycle management
- Troubleshoot complex desktop, mobile, VPN, Wi-Fi, and conferencing issues under pressure
- Serve as a trusted IT advisor with strong discretion and executive presence
- Partner with Network, Security, and Enterprise IT teams for escalations
- Participate in on-call rotations and ~15-25% travel for board meetings and executive events
Required
- Several years IT support experience; 2+ years supporting C-suite / VIP users
- Strong Windows, macOS, and iOS experience in enterprise environments
- Proven executive-facing support with high discretion and urgency
- Certifications such as CompTIA, ITIL, Microsoft, or Apple are a plus
Technical environment & tools (hands-on):
- Operating Systems: Windows 10/11, macOS
- Mobile Platforms: iOS (iPhone/iPad); Android exposure preferred
- Endpoint & MDM: Microsoft Intune, Jamf Pro
- Productivity & Collaboration: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), OneDrive, SharePoint
- Video Conferencing & AV: Microsoft Teams Rooms, Zoom, Google Meet, executive conference room AV
- Identity & Access: Azure AD / Entra ID, MFA, conditional access
- Networking: VPN clients, enterprise Wi-Fi, basic LAN/WAN troubleshooting
- Security: Endpoint security tools, encryption, executive data protection best practices
- Hardware: Laptops/desktops, mobile devices, docks, peripherals, and executive accessories.
- MUST have White Glove service experience (LOTS OF IT)
- Interacting with high level C-Suite executives
- EXCELLENT Communication
- Extremely dependable
- Able to work independently and very versatile
Vacancy posted 2 days ago
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