Customer Support Specialist (French, Dutch and German language)

Customer Support Specialist

Dentira is one of the fastest-growing, profitable healthcare startups, transforming clinic operations across multiple countries. Our flagship product revolutionized dental procurement with the world's first real-time price and product comparison engine for dental supplies across the US, Canada, Australia, and New Zealand. Building on this, our new Lab Platform streamlines case creation and management by connecting clinics, intraoral scanners, and labs.

We're also leveraging advanced AI to solve complex challenges like automatic invoice reconciliation and procedure cost prediction solutions with broad applicability across healthcare. As we expand into adjacent verticals, our goal is to achieve 10X growth in the next 3 years.

We're hiring a Customer Support Specialist to join our team! If you enjoy solving problems and are comfortable communicating in both French and English, this role could be a great fit. You'll help onboard customers, resolve customer queries and support product use.

Qualifications:

• A Bachelor's degree with a good GPA
• Strong problem-solving and analytical skills
• Strong written and verbal communication skills in both English and French, Dutch, German (non-negotiable).
• Excellent interpersonal skills for engaging with customers and internal stakeholders

Responsibilities:

• You'll utilize customer-facing skills to support and innovate for Dentira customers.
• Onboard customers, proactively identify customer needs and potential issues
• Monitor customer usage and provide insights to improve product adoption and value
• Use your French language skills to address and resolve queries from customers who prefer to communicate in French, Dutch and German
• Ready to work on 1 year commitment