Remote Senior Product Support Specialist - Escalations & AI
Shippo
New York, NY
- Remote job
Shippo, a remote-first SaaS shipping platform, is seeking a Product Support Specialist - L3 to own high-tier accounts and complex escalations end to end. You will collaborate across teams, apply AI insights, and maintain a proactive, calm approach to customer journeys. You will mentor peers, contribute to product feedback, and help optimize support processes while delivering clear, professional communication at executive levels. #J-18808-Ljbffr Shippo
Vacancy posted 1 day ago
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