Senior Account Manager

The Senior Account Manager is a key driver of Crate & Barrel’s B2B growth and operational excellence, leading day-to-day execution, optimizing processes, managing vendor and cross-functional relationships, and ensuring a seamless client experience across product, gifting, trade, and fulfillment. Partnering closely with the Director, this role enforces process discipline, supports consistent implementation of business sales strategies, and drives continuous improvement across systems, tools, and workflows, while serving as a central connector across merchandising, stores, marketing, supply chain, customer care, and technology to deliver scalable, reliable B2B operations.

A day in the life of a Senior Account Manager...

• Lead day-to-day operational processes supporting Business Sales, ensuring accuracy, efficiency, and a seamless client experience.

• Manage and maintain B2B digital tools and web presence, including intake forms, landing pages, and regional contact information.

• Partner with Stores, Marketing, Customer Care, and Supply Chain to coordinate workflows and resolve operational issues.

• Execute and manage key B2B programs such as corporate gifting, personalization workflows, and culinary/discount initiatives.

• Oversee purchase order and inventory processes with Merchandising to ensure product availability and readiness.

• Manage contract-grade testing (BIFMA) and support compliance with commercial product standards.

• Serve as operational owner of B2B systems (AS400 POS, CCS), partnering with Technology to ensure system reliability and data integrity.

• Coordinate B2B events, trade shows, and client engagement activities in partnership with Marketing.

• Support fulfillment operations by collaborating with Supply Chain, Logistics, and Photo Studio teams to ensure timely and accurate delivery.

• Oversee customer payment processing and partner with Finance to maintain account accuracy and manage payment terms.

• Maintain and update Business Sales and Trade policies to ensure operational consistency and clarity.

• Track operational metrics, identify inefficiencies, and implement process improvements to support growth and scalability.

What you'll bring to the table...

• Strong interpersonal and relationship-building skills across multiple internal and external partners.

• Demonstrated ability to lead teams, influence cross-functional stakeholders, and drive accountability.

• Analytical mindset with strong problem-solving skills and the ability to see solutions through to completion.

• Excellent written and verbal communication skills, including comfort presenting to business and technical partners.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to navigate ambiguity, manage conflict, and drive clarity and alignment across distributed teams.

• Familiarity with B2B operations, CRM/ERP systems, and commercial-grade product standards preferred.

We'd love to hear from you if you have...

• Bachelor's Degree in business or the equivalent preferred.

• 7+ years experience in management and working in a Professional Services and/or Sales organization, driving operations, efficiencies and KPI’s.

• Experience with analyzing data.

• Entrepreneurial, scrappy attitude and willingness to 'roll up the shirt sleeves and get things done.