Regional Director of Operations

Job Description

Job Description

Regional Director of Operations

Better Living Senior Living | Assisted Living & Memory Care Employment Type: Full-Time Reports To: Executive Leadership Supervises: Executive Directors, Regional Support Teams

Our Mission

At Better Living, we believe senior living should feel like home — warm, dignified, and deeply human. Our leaders don’t manage from a distance. They show up, walk the building, know their teams, and elevate every moment for residents and families.

The Regional Director of Operations is the steward of this mission across multiple communities. You lead with presence, accountability, and heart — ensuring each building operates with excellence, consistency, and a culture that feels unmistakably Better Living.

Position Summary

The Regional Director of Operations oversees the operational, cultural, financial, and regulatory performance of multiple Assisted Living and Memory Care communities. This role supports Executive Directors, partners closely with clinical leadership, and ensures each building delivers exceptional resident experiences, strong team culture, and consistent operational results.

You are a coach, a strategist, a culture‑carrier, and a problem‑solver. You help leaders grow, remove barriers, and ensure every community is organized, compliant, and thriving.

Key Responsibilities

Leadership & Culture

• Model Better Living’s values through presence, professionalism, and genuine connection
• Build strong relationships with Executive Directors, department heads, residents, and families
• Protect and elevate community culture — kindness, urgency, follow-through, and accountability
• Coach leaders through challenges, hard conversations, and performance improvement
• Ensure each building feels calm, organized, and resident-centered

Operational Excellence

• Oversee daily operations across assigned communities
• Ensure consistent implementation of Better Living standards, systems, and processes
• Support Executive Directors in staffing, scheduling, and overtime management
• Monitor building organization, safety, and environmental standards
• Lead operational audits and follow-up action plans

Financial & Occupancy Performance

• Drive census growth through presence, coaching, and partnership with sales teams
• Review financials, budgets, labor management, and spending patterns
• Support Executive Directors in achieving occupancy, revenue, and margin goals
• Ensure staffing aligns with census, acuity, and financial targets

Regulatory Compliance & Quality Assurance

• Ensure communities meet or exceed state regulations and internal standards
• Support survey readiness and guide communities through state inspections
• Review incident trends, care outcomes, and risk management practices
• Partner with clinical leadership to ensure dignified, meaningful care in Assisted Living and Memory Care

Executive Director Development

• Recruit, onboard, train, and mentor Executive Directors
• Provide clear expectations, coaching, and accountability
• Identify leadership gaps and create development plans
• Foster a culture of ownership, professionalism, and follow-through

Collaboration & Communication

• Partner closely with Regional Clinical leaders, Memory Care leadership, and corporate support teams
• Communicate consistently with executive leadership regarding performance, risks, and opportunities
• Support cross-department collaboration to ensure seamless resident experience
• Lead regional meetings, training, and culture-building initiatives

Qualifications

• Proven multi-site leadership experience in Assisted Living, Memory Care, healthcare, or hospitality
• Strong operational and financial acumen
• Ability to coach leaders with empathy, clarity, and accountability
• Deep understanding of state regulations and senior living standards
• Emotionally intelligent, organized, and calm under pressure
• Skilled in relationship-building, conflict resolution, and team development
• Comfortable making decisions and driving follow-through across multiple communities

What Success Looks Like

• Communities feel warm, organized, and resident-centered
• Executive Directors feel supported, challenged, and accountable
• Families trust the leadership and care
• Occupancy grows through strong culture and consistent performance
• Staffing is intentional and overtime is controlled
• Surveys are proactive, not reactive
• Each building reflects Better Living’s mission: Love generously. Serve passionately. Elevate every moment.