Teller

Job Description

Job Description

Teller - Full Time (On Site) 

Sch edule 

Monday–Friday: 8:30 a.m.– 5:30 p.m.
Rotating Saturdays: 8:45 a.m.–1:15 p.m.

At Texas DPS Credit Union, we do more than provide financial services. We serve those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association.

We are here to educate our members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position. This vision drives our leadership team and employees in every action we take.

We seek individuals who are enthusiastic about helping drive our vision and who exemplify our core values of Authenticity, Excellence, Integrity, Outstanding Service, and Unity . If you are looking to make an impact while working alongside a close-knit team, we would like to connect.

What you will do as the Teller

The Teller serves as a welcoming and dependable first point of contact for Texas DPS Credit Union members. This position provides accurate, efficient, and personalized service while processing routine financial transactions, responding to basic account questions, and helping members connect with the appropriate team member for additional assistance.

The ideal candidate is friendly, attentive, trustworthy, and comfortable handling cash in a fast-paced member-service environment. 

This position suits you if:

• You enjoy welcoming members and providing friendly, respectful service.
• You are comfortable handling cash and completing financial transactions accurately.
• You pay close attention to details and understand the importance of protecting member information.
• You can recognize when a transaction or member request requires additional review or assistance.
• You communicate clearly and handle member concerns calmly.
• You are comfortable adapting to changing member traffic and operational priorities.
• You work effectively both independently and as part of a team.
• You are dependable, punctual, and committed to accuracy.

What You’ll Do

Teller Transactions

• Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine financial transactions accurately.
• Verify member identity, account ownership, endorsements, available balances, and transaction documentation before completing transactions.
• Process cash advances, cashier’s checks, money orders, and other approved teller services.
• Receive and accurately record night-drop and mail transactions, as assigned.
• Follow established check-hold, funds-availability, cash-handling, and transaction-approval procedures.
• Recognize potentially suspicious, fraudulent, or unusual activity and promptly escalate concerns.
• Maintain an assigned cash drawer within established limits and security requirements.
• Balance the cash drawer and related transaction records accurately at the end of each shift.
• Research and promptly report cash differences or transaction discrepancies.
• Maintain an organized and secure teller station.

Member Experience 

• Welcome members warmly and provide prompt, courteous, and professional service.
• Build positive member relationships by listening carefully and responding with patience and respect.
• Assist members with basic account questions and provide general information regarding credit union products, services, policies, and procedures.
• Direct members to a Member Service Specialist or other appropriate employee when their needs extend beyond teller responsibilities.
• Identify potential member needs and make appropriate referrals without using a high-pressure sales approach.
• Protect member confidentiality and safeguard sensitive financial and personal information.

Operational and Compliance Responsibilities

• Follow all applicable credit union policies, internal controls, security procedures, and regulatory requirements.
• Complete required training within established deadlines.
• Follow Bank Secrecy Act, anti-money laundering, member identification, Office of Foreign Assets Control, privacy, and fraud-prevention requirements applicable to the position.
• Remain alert to security concerns and follow established procedures for robbery, fraud, suspicious activity, and other emergencies.
• Assist with opening and closing teller-line responsibilities, as assigned.
• Support lobby flow and help maintain a clean, professional, and welcoming member environment.
• Work cooperatively with other employees to provide consistent service and operational coverage.
• Perform other teller-related duties consistent with the position, as assigned.

What We’re Looking For 

• High school diploma or equivalent.
• Prior cash-handling, customer-service, retail, or teller experience preferred.
• Ability to accurately perform basic mathematical calculations and balance cash.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable attendance and punctuality.
• Ability to learn and follow financial institution policies, procedures, systems, and regulatory requirements.
• Ability to successfully complete applicable background, employment, and other pre-employment screening requirements. 

Physical Requirements

The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. The position regularly requires standing or sitting for extended periods, communicating with members and coworkers, operating a computer and standard teller equipment, reaching, bending, and handling currency and documents. The employee must occasionally lift or move items weighing up to approximately 25 pounds.

Compensation and Benefits

• Competitive pay based on experience and level
• Benefits, paid time off
• Training and professional development opportunities
• Supportive, team-oriented culture
• On-site wellness room, and employee lounge

Work Location: In person