Parts Counterperson

Job Description

Job Description

Summary

Professional person with strong customer service skills and teamwork abilities needed to ensure efficient parts flow and customer satisfaction.

Responsibilities

* Customer Interaction: Greet and assist customers, both in-person and over the phone, understand their needs, answer queries, provide quotes and timelines, and follow up on orders.

* Parts Identification: Indentify the correct parts using catalogs (physical and digital), understand part numbers.

* Inventory Management: Monitor stock levels, create purchase orders, manage backorders, and ensure all parts are correctly labeled and priced.

* Order Processing: Place orders with suppliers, keep customers informed about their order.

* Technical Knowledge: Possess a basic understanding of how parts function and relate to each other to advise customers and identify correct parts.

* Team Collaboration: Work effectively with technicians, service advisors, and other staff members to resolve issues and ensure smooth operations.

* Record Keeping: Maintain orderly records of repair orders, invoices, and special-order parts.

* Workplace Maintenance: Keep counter areas clean and uncluttered.

Qualifications

* Strong communication and interpersonal skills.

* Excellent customer service skills.

* Strong attention to details and organizational skills.

* Ability to work effectively in a fast-paced environment.

* Prior experience in auto parts preferred.

Education

High school diploma or general education degree (GED); a combination of education and experience.

Physical Demands

Must be able to lift up to 50 lbs.

Requirements

*Pre-employment drug screening

*Background check

*A valid driver's license with clean driver's abstract

*Reliable, responsible, and trustworthy.