Certified Medical Assistant - Plastic Surgery Clinic

Job Title

Medical Assistant

Location

Baltimore, Maryland

About The Opportunity

Adoreal partners with a select group of top-tier aesthetic and cosmetic medicine practices, providing the technology, operational support, and talent that help them deliver an exceptional patient experience while they scale. We are recruiting on behalf of one of our partner practices, a high-end, luxury plastic surgery practice based in Maryland.

Position Summary

Belcara Health is seeking a professional, organized, and patient-focused Medical Assistant (MA) to support our Plastic Surgery team. The primary focus of this position is to ensure an efficient, welcoming, and well-managed patient experience from the time the patient is brought into the clinical area through completion of the visit.

Primary Responsibilities

Patient Rooming & Visit Preparation

• Promptly greet and room patients in a professional and welcoming manner.
• Confirm patient identity and prepare the patient for the scheduled visit.
• Obtain and document appropriate vital signs, medications, allergies, and other required clinical information.
• Ensure exam and procedure rooms are appropriately stocked, clean, and prepared for each patient.
• Anticipate provider needs based on the patient's visit type, procedure, or treatment.

Clinical Documentation

• Start the patient's visit note before the provider enters the room.
• Review and update relevant patient information in the electronic medical record (EMR).
• Complete and accurately document the Review of Systems (ROS) with the patient.
• Document the patient's primary concerns and reason for the visit according to established clinical workflows.
• Ensure documentation is complete, accurate, timely, and ready for provider review.

Patient Flow & Time Management

• Actively monitor the provider's schedule and patient flow throughout the day.
• Maintain awareness of how long patients have been waiting in exam rooms.
• Help keep visits moving efficiently while maintaining a high standard of patient care.
• Identify potential delays and communicate them promptly to the provider and appropriate team members.
• Prioritize tasks based on patient needs and the demands of the clinical schedule.

Patient Communication & Wait-Time Management

• Proactively notify patients when the provider is running behind schedule.
• Provide patients with realistic updates regarding anticipated wait times whenever possible.
• Check in with patients who have experienced an extended wait rather than allowing them to remain without communication.
• Respond professionally and empathetically to patient concerns regarding delays.
• Escalate significant delays or patient concerns to the appropriate team member when necessary.

Procedures & Treatments

• Assist Plastic Surgery providers with procedures and treatments as needed and within the Medical Assistant's training and scope of practice.
• Prepare patients, rooms, supplies, instruments, and equipment for procedures and treatments.
• Assist providers during in-office procedures and treatments as directed.
• Maintain appropriate sterile or clean technique based on the procedure and established clinical protocols.
• Assist with patient positioning, comfort, and safety during procedures.
• Provide or reinforce provider-directed pre- and post-procedure instructions as appropriate.
• Clean, disinfect, and prepare rooms and equipment following procedures according to established protocols.
• Anticipate provider needs to support safe, efficient procedures and minimize unnecessary delays.

Clinical & Team Support

• Assist Plastic Surgery providers and clinical team members throughout the patient visit.
• Support efficient room turnover between patients.
• Maintain appropriate clinical supplies and notify the appropriate team member when supplies need to be replenished.
• Follow Belcara Health policies related to patient privacy, infection prevention, safety, and clinical documentation.
• Collaborate with providers, nurses, medical assistants, patient coordinators, and other team members to create a seamless patient experience.

Other Duties & Responsibilities

The Medical Assistant may be asked to support additional clinical and operational needs of the Plastic Surgery practice, including:

• Assist with stocking, inventory management, and organization of clinical supplies.
• Prepare clinical areas for the start of the day and assist with end-of-day responsibilities.
• Assist with cleaning, disinfecting, and maintaining exam and procedure rooms.
• Support patient education and reinforce provider instructions as directed.
• Assist with clinical photography and other documentation according to practice protocols.
• Support pre-operative and post-operative patient workflows as assigned.
• Assist with coordination of laboratory specimens, testing, or other clinical orders as appropriate.
• Respond to patient messages or clinical requests as directed by the provider or clinical leadership.
• Assist other providers or clinical departments when coverage or additional support is needed.
• Participate in team meetings, training, and process-improvement initiatives.
• Maintain required certifications, training, and competencies.
• Follow all applicable OSHA, HIPAA, infection-control, safety, and Belcara Health policies and procedures.
• Perform other duties as assigned based on the needs of the practice.