25 Customer Service Manager

divh2Customer Service Manager/h2pLocation: Murphy - Store 25: 2060 U.S. 19 Murphy NC 28906 Posting End Date: 06/16/2026/ppIngles Markets has a place for everyone! Ingles began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square foot distribution center, two truck fleets, and a milk processing plant. Find your path - growth opportunities abound, and Ingles loves to promote from within! At Ingles, we work as a team to provide our customers with a warm, hometown shopping experience - and your role is essential to making that happen. While all associates share a variety of responsibilities, our greatest pride comes from greeting customers with a smile and offering helpful service. Join a company that values leadership, safety, and customer satisfaction. Ingles is committed to your growth, offering training, development opportunities, and a supportive work environment. If youre ready to advance your career in retail management, wed love to hear from you!/ppOpportunity/ppThe Customer Service Manager is responsible for providing and maintaining high standards of customer service in the stores front-end operations. This position is responsible for supervising and directing all front-end activities and operations./ppKey Responsibilities/pulliProvide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly./liliEnsure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy./liliOpen additional registers whenever three or more customers are in line to minimize wait times./liliCreate and enforce effective work schedules for front-end personnel to meet business volume and traffic needs./liliAssist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies./liliProcess Western Union and Money Order transactions./liliKeep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files./liliHandle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed./liliEnforce dress code and monitor breaks per company and federal guidelines./liliEnsure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly./liliUse override key only in compliance with company policy./li/ulpRequirements/pulliExceptional customer service skills./liliPrevious cashier or front-end experience is required./liliMust be flexible and able to adapt to changing needs especially during times of high volume and/or stress./liliMust be able to read and do simple math problems./liliWants to be part of a team in a fast-paced environment 18 years of age or older/li/ulpBenefits/pulliWeekly pay with direct deposit/liliMedical, dental, vision, life, and disability insurances/lili401(k) with company matching/liliOpportunities for advancement/liliPaid holiday, vacation, and sick leave (FT only)/liliPaid bereavement and jury duty leave (FT only)/liliCompany paid life insurance (FT only)/liliScholarship program for High School Seniors/li/ul/div