Senior Systems Engineer

Responsibilities Mentor a team of Junior and Systems Engineers Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Requirements 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills Ability to balance projects, support tickets, and R&D initiatives Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy Familiarity with Citrix XenApp Support of Sophos or similar product for endpoint threat management Understanding of virtualization platforms such as VMware or Hyper‑V Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls Exposure to/ability to support workloads in Azure Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs Experience working in an MSP environment Ability to complete all physical requirements of the job, including lifting up to 50 lbs; standing/sitting for extended periods; climbing stairs; etc. #J-18808-Ljbffr