Member Experience Team Member

Member Experience Team Member

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each member's fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training. If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the O2 Fitness family. A smile, collaborative attitude and positive mindset is what it takes to excel!

Responsibilities:

• Creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
• Greeting every member and guest with a smile, warm welcome.
• Answering phones in a friendly manner and assisting callers with a variety of questions.
• Signing guests up for memberships and scheduling members for Personal Training orientation.
• Assisting with billing questions and handling member concerns.
• Assisting the housekeeping team and ensuring the cleanliness of the club.
• Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked.
• Inventory management of drinks, cooler goods, and protein bars.
• Merchandising products and keeping the cooler stocked.

Experience:

• High school graduate is preferred.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Benefits:

• Complimentary O2 Fitness Membership
• Discounted Personal Training Sessions
• Supportive work environment
• O2 Fitness Rewards store

Compensation:

• Average pay rate of $13.27 per hour
• Advancement opportunities available with mastery of O2 Fitness club offerings

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.