Senior Restoration Project Manager

SERVPRO Team Shaw – #69 Fastest Growing Private Restoration/Construction Company in the CountrySERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the Country. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today!Do you love helping people through difficult situations?Then, don’t miss your chance to join our Franchise as a new Senior Restoration Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.Key Responsibilities:As a Project Manager, you’ll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands-on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem-solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew. You will also:Direct daily field operations, ensuring crew members follow proper procedures and safety standards.Assign tasks, monitor progress, and maintain workflow to meet project timelines.Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.Inspect work performed by technicians to ensure it meets SERVPRO’s high standards and industry guidelines.Coach, support, and develop crew members to improve skills and efficiency.Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.Identify challenges on the job site and take proactive steps to resolve them quickly.Work closely with General Manager and claims team to ensure smooth job execution and customer satisfaction.Promote and enforce safe work practices on every job site.Bonus and Commission Plan with Competitve Base SalarySchedule: Monday - Friday, 8:00 AM - 5:00 PMAvailability for overtime and on-call hours will be required during peak demand or emergency responses#SPTSField19Required:High school diploma or equivalent1–2 years of experience in restoration, construction, or a related fieldValid driver’s license with a clean driving recordAbility to lift, carry, and move up to 50 lbs. regularlyStrong communication and leadership skillsBasic proficiency with smartphones, tablets, and job-tracking softwareAvailability for on-call rotation, evenings, weekends, or overtime as neededPreferred:IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areasPrior supervisory or lead technician experienceExperience working with insurance adjusters or property managersFamiliarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)Bilingual (English/Spanish) is a plusBenefits:Medical, Dental, VisionPaid Time OffSick Paid Time OffMatching 401KCompetitive compensationPersonal Development Opportunities #J-18808-Ljbffr