Sales Manager Plumbing, HVAC & Electrical at Apollo Home Services

Job Description

Job Description

Compensation: DOE | Job Type: Full-time | Location: Portland Metro / Troutdale, OR

Who are we?

We are dedicated to being the most sought after service provider in the Portland Metro area. Our vision is to set the industry standard and be the trendsetter, inspiring competitors to reach for our level of excellence.

Our success is intertwined with yours, as we believe in mutual financial growth. We are committed to equipping, empowering, and supporting our team members to achieve the highest standards of service and professionalism. By investing in our employees, we are investing in the success of our company.

At Apollo Plumbing, Heating & Air Conditioning, our goal is not only to provide exceptional services but also to improve the quality of life for both our employees and customers. We strive to create a positive impact on everyone we interact with, ensuring that both our team members and clients experience the highest level of satisfaction and well-being.

We are looking for an experienced Sales Manager to lead and develop our sales organization across our plumbing, HVAC, and electrical departments.

The Opportunity

This is a hands-on leadership role for someone who understands residential home-service sales and knows how to build and develop a high-performing team.

You'll be responsible for driving sales performance, coaching team members, improving sales processes, and working closely with operations and company leadership. This role includes both office-based sales management and hands-on field coaching, including ride-alongs with salespeople and technicians.

We're looking for someone who can lead from the front, understands what great in-home sales looks like, and knows how to use ServiceTitan, KPIs, and real-world coaching to improve team performance.

What You'll Do

• Lead, coach, and develop sales team members across plumbing, HVAC, and electrical.

• Establish clear expectations and hold the sales team accountable to performance goals.

• Monitor sales KPIs including close rate, average ticket, revenue, lead conversion, and follow-up.

• Use ServiceTitan and other company systems to review sales activity, performance, opportunities, and results.

• Conduct regular coaching, training, and one-on-one meetings with sales team members.

• Conduct field coaching and ride-alongs with salespeople to observe customer interactions and identify opportunities for improvement.

• Help salespeople improve their in-home sales process, presentation skills, objection handling, and closing ability.

• Work alongside technicians to help improve how opportunities are identified, communicated, and transitioned to the sales team.

• Help technicians understand how to identify customer needs and create appropriate sales opportunities while maintaining a strong customer experience.

• Establish individual goals and development plans for sales team members.

• Identify opportunities to improve sales processes, systems, communication, and customer experience.

• Partner with operations and installation teams to ensure sold work is accurately scoped and handed off smoothly.

• Help ensure customers receive a consistent experience from the initial appointment through project completion.

• Participate in hiring, interviewing, onboarding, and developing sales team members.

• Build a sales culture centered around accountability, teamwork, coaching, and continuous improvement.

• Work closely with company leadership on sales strategy, forecasting, goals, and overall revenue performance.

• Analyze sales results and use ServiceTitan reporting and KPIs to make informed decisions.

• Lead by example and maintain a strong customer-first culture.

What We're Looking For

• Proven experience leading and managing a residential in-home sales team.

• Strong understanding of residential HVAC, plumbing, electrical, or related home-service sales.

• Demonstrated ability to coach salespeople and improve individual performance.

• Experience with field coaching and ride-alongs.

• Strong understanding of sales KPIs and how to use them to drive results.

• Experience using ServiceTitan or similar field-service software to manage and analyze sales performance.

• Understanding of how technicians, service calls, lead generation, sales, installation, and customer experience work together in a home-service business.

• Excellent communication, leadership, and problem-solving skills.

• Comfortable having difficult accountability conversations when performance isn't meeting expectations.

• Strong organizational skills and ability to manage multiple priorities.

• Customer-focused mindset with a strong understanding of the homeowner sales experience.

• Ability to work collaboratively with operations, installation, and company leadership.

• A hands-on leadership style with a willingness to work alongside the team rather than simply manage from a distance.

What Success Looks Like

The successful Sales Manager will build a sales organization that is consistent, accountable, coachable, and customer-focused .

You'll help individual salespeople and technicians improve their performance while creating processes that allow Apollo's overall sales organization to grow.

Success will be measured through improvements in revenue, close rates, average ticket, sales conversion, team performance, customer experience, and employee development.

Benefits

• Health / Dental / Vision

• STD / LTD

• Life Insurance

• 401(k) matching

• Paid holidays

• Paid sick days / PTO

• Birthday off with pay

• Ongoing training and development

• Career growth opportunities

Why Join Apollo?

Apollo is a family-owned and operated company with more than 37 years of experience serving the Portland and Vancouver metro areas. We believe great companies are built by great people, and we're looking for a sales leader who wants to help us continue building a strong, high-performing organization.

If you're an experienced home-service sales leader who enjoys developing people, driving results, coaching in the field, and building a winning sales culture, we'd love to meet you.

Job offer is contingent on a background check and acceptable driving record. As an equal opportunity employer, candidates will receive consideration without discrimination. We appreciate and value veterans!

Immediate openings available. Apply to schedule a conversation.

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