Associate Claims Specialist, Property

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Candidates hired for this role will be expected to work in office for the first 12 months in the role. During training, associates will work a schedule of 8:00 AM - 4:30 PM ET, Monday through Friday. Upon successful completion of training, work schedules may vary based on business needs and manager assignment, with hours generally falling between 8:00 AM and 5:30 PM ET. This entry-level position is designed to prepare you for a future role as a Claims Specialist on the Virtual Property Claims team. As a trainee, you'll begin by supporting a variety of property claims—including those related to weather events, water damage, fire, theft, and other covered losses—under close guidance. You'll learn the full lifecycle of claims handling while developing the technical and interpersonal skills needed to succeed in a fast-paced, customer-facing environment. You'll participate in structured training and hands-on experience to build proficiency in evaluating damages, understanding policy coverage, and navigating claims systems and tools. Early responsibilities will include assisting with documentation, reviewing vendor estimates, and supporting communication with customers. Over time, you'll take on more complex tasks, including setting expectations, explaining coverage decisions, and managing claims independently. You'll learn how to de-escalate tense situations, deliver challenging news clearly, and guide customers through stressful experiences with confidence and care. As you progress, you'll gain exposure to reserve management, regulatory compliance, and collaboration with internal teams such as Special Investigations and Subrogation. Staying informed on industry repair practices, market pricing, and legal developments will be part of your growth journey. This role offers a unique opportunity to develop both technical expertise and emotional intelligence in a supportive, learning-focused environment. Candidates should be eager to grow, comfortable with change, and motivated by helping others. Successful trainees may be eligible for promotion to Specialist I within 12–18 months, based on performance and business need. No two property claims are ever the same and each customer has unique needs. building lasting, successful relationships with our customers. help people when they most need it, we want to know more about you! As an Associate Claims Specialist, you will have the opportunity to learn about Property claims handling while supporting customers and associates throughout the entire PL Property organization by overseeing and handling specific components of the claim process. Delivers outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Determines the best course of action for handling each individual claim, with moderate direction and oversight. These options include but not limited to repair monitoring; Completes training necessary to promptly and effectively resolve claims. Adheres to high standards of professional conduct while providing the delivery of superior claims service. Authorizes and/or approves all claims payments within the delegated authority. Recommends, for approval, all claim payments beyond delegated authority per company practices and procedures. Verifies coverage and damage reports received from vendors and customers for accuracy and consistency. Initiates and conducts follow-ups using the claims handling system or other related systems Audits bills for detection of possible fraud; refers findings to Special Investigations Unit (SIU) as directed and properly submits UAF (Underwriting Awareness Form) as applicable to partner with Underwriting. Reports to Claims Manager. Undergraduate degree or equivalent experience preferred. Successful completion of required claims certification schools/classes. Experience in a customer service environment including flexible work schedules and extended work hours. General knowledge of customer service principles and/or insurance theory and practices. Familiarity with claims processing, policies and procedures preferred. Familiarity with automated claims systems and best claims practices desirable. Proven track record meeting customer needs and providing exemplary and meaningful service by advising customers of the claims process and ensuring a positive customer experience. Ability to acquire skills needed to make decisions and provide resolution in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions. Written and verbal communication skills for connection with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public to resolve the claim. Ability to efficiently operate personal computer and software for claims-related and other business applications. Business Unit Executive and Human Resources. Overtime Eligibility: Working Conditions : Normal office environment. May require ability to sit and operate telephone and personal computer for extended periods. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods. We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. claims We value the partnerships we have built with our preferred vendors. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Associate Claims Specialist, Central Prop : $46,345.00-$75,500.00The expected starting salary range for Associate Claims Specialist, Central Prop : $46,345.00 - $60,800.00