IT Support Specialist

IT Support Specialist Join our dynamic team as an IT Support Specialist and play a vital role in maintaining seamless technological operations across our innovative IT environment. Based in our Cleveland, Ohio office, this full‑time, hourly position offers a unique opportunity to support a variety of endpoint devices, network infrastructure, and business applications. If you are passionate about troubleshooting, problem-solving, and delivering exceptional user support, this is the perfect role to accelerate your IT career. Overview Full‑time, hourly position in Cleveland, Ohio. Responsibilities include supporting endpoint devices, network infrastructure, business applications, troubleshooting, documentation, and user support. Required Skills High School Diploma or equivalent Strong verbal communication and documentation skills Ability to quickly write reports, user instructions, and procedure manuals Experience providing desktop support or similar IT support roles Familiarity with Office 365 and Azure environments including Intune, Defender, Entra ID Knowledge of Group Policy, Active Directory, and virtualized server systems (VMware) Basic understanding of SaaS applications and hardware repair coordination Ability to multi‑task and maintain composure in demanding situations Nice to Have Skills COMPTIA A+ or Network+ certification (preferred) Knowledge of AWS, Microsoft Print Services, and printer hardware Hands‑on experience with physical network wiring, termination, and cabling Understanding of imaging tools like Microsoft Intune and MDM platforms Preferred Education and Experience High school diploma or equivalent required Relevant desktop support or network administration experience preferred Familiarity with VMWARE, AWS, and cloud‑based platforms beneficial Other Requirements Ability to assist with physical network wiring and hardware repairs Capable of supporting new hires and terminations within the IT infrastructure Willingness to work in a collaborative environment that encourages feedback and process improvement Benefits Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Estimated Rate: $20.00 - $23.00 per hour All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: #J-18808-Ljbffr