Manager, Digital & Mid-Size Customer

Work Location Type: Hybrid Req Number 332362 About Grainger W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit Compensation The anticipated base pay compensation range for this position is $112,900.00 – $188,100.00. This role is eligible for an incentive target of up to 15 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details The Manager, Digital & Mid-Sized Customers develops insights, recommendations and execution plans that support Grainger's digital-first and mid-sized customer growth strategy. This role uses customer, market, digital, commercial, and financial data to identify opportunities to improve revenue growth, profitability, margin, retention, and customer experience for digital-first and mid-sized customers. The Manager leads defined workstreams within the mid-sized customer roadmap, including research, analysis, recommendation development, test design, and implementation planning. This role develops recommends and supports execution on actions related to pricing, assortment, digital experience, service model, and commercial capabilities, and escalates tradeoffs that require broader prioritization or investment decisions. This is a hybrid position that is based in Lake Forest or Chicago 3 days a week. You will report to the Vice President, Digital & Mid-Sized Customers. You Will Conduct customer, market, competitive, digital, and financial analysis to identify growth opportunities within digital-first and mid-sized customer. Translate customer insights into recommendations for offer improvements across pricing, assortment, digital experience, service model, and commercial capabilities. Build business cases for defined initiatives, including expected impact on revenue, margin, retention, customer behavior, and return on investment. Design test-and-learn plans for assigned growth opportunities, including hypotheses, customer populations, success metrics, execution requirements, and measurement approach. Monitor performance of assigned initiatives and identify actions needed to improve customer and financial outcomes. Create materials that explain the customer problem, business opportunity, proposed action, expected impact, and decision needed. Coordinate implementation details with Sales, Marketing, Merchandising, Technology, Supply Chain, Finance, and Analytics teams for assigned initiatives. Identify barriers to execution within assigned workstreams and escalate decisions related to funding, sequencing, resourcing, prioritization or ownership. You Have Bachelor's Degree or equivalent experience required 5+ years of experience in customer strategy, digital strategy, growth strategy, go-to-market strategy, commercial strategy, consulting, analytics, marketing, sales strategy, merchandising, or related business roles required. required Experience using customer, market, digital, operational, or financial data to develop insights and recommendations. Experience translating strategies into tactics that improve revenue growth, profitability, customer engagement, retention, or customer experience. Experience working cross-functionally in a matrixed organization to support execution of strategic initiatives and business priorities. Experience developing business cases, conducting analysis, and creating presentations, dashboards, and business communications that support decision-making and test-and-learn initiatives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.