Chief Operating Officer
Keller Executive Search
Chief Operating Officer
A growing hospitality, & food service organization in the Town of Tonawanda, NY is seeking a Chief Operating Officer to lead enterprise-wide operations across a multi-site, high-volume service environment. This executive will be responsible for operational performance, guest experience, service quality, workforce execution, financial outcomes, and scalable business processes.
The ideal candidate brings strong leadership experience in hospitality, food service, entertainment, restaurants, venues, resorts, gaming, attractions, or similarly complex customer-facing operations.
Responsibilities
- Lead day-to-day operations across multiple locations, business units, or operating divisions.
- Partner with the CEO, ownership, and executive leadership team to develop and execute business strategy.
- Drive operational excellence, service consistency, guest satisfaction, revenue growth, and profitability.
- Establish performance standards, operating procedures, and accountability frameworks across the organization.
- Oversee labor planning, staffing models, productivity, scheduling effectiveness, and cost controls.
- Partner with Finance on budgeting, forecasting, margin improvement, and operational reporting.
- Lead cross-functional initiatives involving food and beverage, entertainment operations, facilities, guest services, safety, and vendor management.
- Identify opportunities to improve efficiency, service delivery, technology adoption, and customer experience.
- Develop senior operational leaders and strengthen succession planning across the business.
- Ensure compliance with health, safety, licensing, regulatory, and company standards.
Vacancy posted 2 days ago
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