Aviation Customer Service Representative

Customer Service Representative (CSR)

The Customer Service Representative (CSR) will be one of the main points of contact for customers and crew using Chantilly Air Jet Center. The CSR will provide assistance with various tasks including scheduling aircraft arrivals/departures, booking accommodation, working as a team with Line Service, and processing different payments, all while being the face of the company and demonstrating the highest degree of confidentiality. We are looking for highly motivated individuals who can provide their own unique qualities while working in a fast-paced, friendly Business Aviation environment.

Job Functions:

• Go the extra mile to provide the best possible service to our customers while utilizing and identifying upsell opportunities.
• Open and maintain customer accounts, provide product and service information, retain records of customer interactions, inquiries and services taken.
• Assist flight crews and customers with accommodations i.e., hotels, ground transportation, catering.
• Manage financial accounts by processing payments and adjustments.
• Resolve issues in an efficient and cordial manner.
• Anticipate customer and client needs to provide superior customer satisfaction.
• Preserve the Safety-First culture and participate in various safety programs.
• Learn and apply all airport and Chantilly Air Jet Center policies, laws, and regulations.
• Other duties as assigned.

Education:

High School Diploma/GED or equivalent

Requirements:

• Nights, weekends, and/or holidays required
• Valid driver's license
• English language skills (e.g., B2 proficiency level or equivalent)
• Excellent communication and customer service skills
• Ability to meet minimum physical requirements of the job
• Must be able to pass pre-employment and random Drug Screenings, Background Check, DMV Check and Employment Verification.

Desired Characteristics:

• Aviation Industry work experience or a related field (e.g., hospitality)
• Ability to work calmly, efficiently, and effectively under pressure
• Possesses cultural awareness and required sensitivity

Working Conditions:

The employee must be able to work in both a heavy maintenance environment and upscale customer areas. The noise level in the work environment is usually moderate with occasionally high volume when aircrafts arrive/depart. The employee is frequently exposed to vibrations. Occasional fuel fumes may permeate the workplace. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to speak, hear, and use hands to handle, feel, or reach. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision required for this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.