Franchise Business Coach (Northeast Region)

Job Description

Job Description

About The Job:

Toastique is looking for a Franchise Business Coach located in Philadelphia (or the North East Region) to oversee our north east market providing direct support on operations, business analysis, and financial management to our current franchisees. The role ranges from driving in store culture, enhancing guest experience, upholding standard operating procedures and best practices while guiding franchisees on business best practices. This is a high-impact role, working directly with our franchise system, and should be passionate about molding our franchise system and creating operational efficiencies. 

 

Responsibilities:

• Build a culture that embraces our mantra “Nourish Every Moment.” Our brand standards rely on a strong customer experience and ensure that every customer is being treated with passion from the time they enter the establishment to the moment they leave

• Build relationships with our franchisees and provide ongoing operations and business support

• Direct ownership on franchisee operations success measured through operating standards, guest experience and audit performance

• Drives results through others by influencing, gaining alignment and effectively facilitating training moments in store

• Work with our Training and Development team to assist on ensuring franchisees are set up for success and capturing all important details to running their own business

• Conduct store audits on a regular cadence and provide both on the spot and detailed feedback and action plans

• Strive for an atmosphere where individuals, both internally and externally, motivate themselves to reach mutually beneficial goals

• Provide routine updates on franchisee performance and act as a key crisis management support in terms of flagging critical franchisee issues that may range from operational issues, compliance challenges, negative feedback or health violations

• Training, coaching, and inspiring all locations to deliver exceptional customer service and ensuring a commitment to Toastique’s operational policies and procedures

Required Knowledge, Skills or Abilities

• Must have 5+ years of prior restaurant experience with 3+ years of multi-unit management

• Strong communication skills that engage franchisees while still being able to provide negative feedback and actionable next steps

• A strong understanding of operating and management standards that apply to the restaurant industry

• Be comfortable with “rolling up the sleeves” mentality and supporting the broader operations team to ensure business success

• Ability to identify the root cause of store operations and people opportunities and move quickly to improve performance

• Proven ability to build positive relationships both internally and externally while also being able to maintain accountability and Toastique standards

• Demonstrated management of applicable restaurant regulatory areas, Including: employee safety; HAACP; food safety

• Ability to work in a growth-oriented organization with changing franchisee dynamics and landscapes

Benefits and Travel

• Expected travel: 75%

• Remote: role is remote but individual is expected to be in restaurant 3-4 days a week and live in Philadelphia (or the North East region)

• Benefits options such as health insurance, dental, vision

• Opportunities for professional growth and development