HVAC CSR/Install Coordinator

Job Description

Job Description

Are you a customer service expert who has excellent communication and interpersonal skills? Do you want customers to feel listened to and cared for? Are you great on the phone? Can you prioritize your day for maximum efficiency? Do you have a positive and enthusiastic attitude? If this sounds like you, please keep reading.

Successful HVAC company in Conroe, TX is actively seeking an HVAC CSR/Install Coordinator to join our growing, highly congenial workplace.

About Our Workplace: At Luxury Air LLC, we firmly believe that excellent service should be the norm, not a rarity. Our goal is to provide all of Montgomery County with a service that feels extravagant but remains affordable. We do that by treating every customer as we would want to be treated. We’ve assembled a team that prioritizes customer service above all else.

As an HVAC CSR/Install Coordinator, you are an essential part of the sales and installation team! Your key role’s primary functions are to coordinate the day-to-day installation scheduling of HVAC equipment. Act as a liaison between the Project Manager, customers, and the install crews, exemplifying our core values by showing respect, integrity, and service.

Job Duties & Responsibilities:

• Schedule and coordinate installation schedules with installation crews and customers.
• Know the daily whereabouts and progress of the installation crews.
• Keep customers up to date on job status and install progression.
• Maintains the scheduling board with all sold jobs, communicates scheduling issues with other departments.
• Material procurement: assure all equipment is ordered and ready for each job, adhering to checklists, material lists, and quotes.
• Facilitate all job site deliveries.
• Coordinate with the Warehouse Associates to ensure necessary materials and equipment are loaded into the job trailer.
• Order copies of blueprints and request load calculations as needed.
• Make sure all jobs have permits and the inspections are called in timely.
• Verifies warranty information, processes warranty claims, and facilitates the return of warranty equipment.
• Prepare overage stock returns to vendors, write POs, and have the material set out for the Warehouse Associate.
• Ensure estimates and invoices have been sent to customers.
• Understand payment and funding options to communicate with the customers.
• Return customer calls promptly, resolving customer needs in a fast/efficient manner.
• Support CSR/Dispatch Coordinator duties.
• Performs other duties as requested by management, which may include cross-training in related positions.

Work Experience: 1-3 years

Work Hours: Monday – Friday, 7:30 am – 4:30 pm

Benefits: We offer Health, Dental, and Vision. Paid vacation and Paid Holidays. 401(k) with company match. SPIFF opportunities.

Pay: $38,000 - $45,750

Skills & Requirements

• Outstanding customer service skills, including a pleasant phone demeanor and active listening
• Outstanding verbal and written communication skills
• Knowledge of (or willingness to learn) HVAC terminology and software
• Geographical knowledge of the service area or map reading skills
• Proficient with computers, phones, and other office equipment
• Ability to work independently as well as part of a team
• Ability to multitask and juggle multiple priorities
• Demonstrate an attention to detail with strong data entry skills
• Strong organizational and problem-solving skills
• Ability to maintain a positive attitude while under pressure
• Patience and endurance to sit/stand behind a desk all day
• Clean, neat, and professional appearance
• Valid driver’s license
• Highschool diploma or equivalent
• Past HVAC customer service or dispatching experience is a plus

Are you ready to join our team?
If you feel you would be right for this dynamic HVAC CSR/Install Coordinator position, then submit a copy of your current resume with a brief cover letter describing why you applied and your skills that will make you a great addition to our team! No phone calls or drop-ins, please.

We look forward to meeting you!

HVAC and Plumbing Sales, Service & Repair Company in business since 2008.

Company Description

HVAC and Plumbing Sales, Service & Repair Company in business since 2008.