Remote Collections Specialist

Detail-oriented and solution-driven, the full-time Remote Account Resolution Specialist will manage client inquiries, improve collections through effective communication, and maintain accurate records while working remotely. Key responsibilities Provide exceptional customer service to clients' customers while accurately recording their information Assist with account resolution by communicating account information, offering solutions, and establishing payment arrangements Handle high volumes of inbound and outbound calls, ensuring clear documentation of all interactions Required qualifications High school diploma or equivalent Minimum of 1 year working in a call center environment with a focus on customer service, billing, or collections Basic knowledge of medical terminology Proven track record of strong negotiation and troubleshooting skills Strong understanding of principles for providing effective customer service