Business Change Manager, Enterprise Account Technology, Road Transport US

Business Change Manager, Enterprise Account Technology, Road Transport USLancaster, TXReady to turn strategic implementations and technology solutions into operational results that last? DSV is looking for a Business Change Manager, Enterprise Account Technology to help translate customer implementations, technology solutions, and business transformation initiatives into reliable, scalable operational performance. This role is a great fit for someone who enjoys working at the intersection of operations, technology, implementation, business analysis, and continuous improvement. You'll partner across Operations, IT, Engineering, Integrations, Finance, project teams, and customer-facing stakeholders throughout the implementation lifecycle, from defining requirements and assessing operational readiness through UAT, go-live, operational handoff, and post-implementation stabilization. You'll help ensure solutions are operationally ready, risks are addressed, and established KPIs and SLAs are achieved and sustained. Beyond implementation, you'll use operational data, root cause analysis, process mapping, Lean principles, and business analysis to identify performance gaps and develop practical solutions that improve efficiency, service quality, scalability, and customer outcomes. You'll also help strengthen governance, processes, documentation, training, and adoption so that improvements become part of the way the operation works. If you enjoy connecting technology with operations, solving complex business problems, and turning change into sustainable performance, this is an opportunity to make an impact and continue growing your career with the world's largest freight forwarding and logistics company.Start Here. Go Anywhere.Duties & ResponsibilitiesStrategic Projects & ImplementationsOperational Performance, KPI & SLA GovernanceContinuous Improvement & Operational ExcellenceBusiness Analysis & Solution DesignTraining, Change Adoption & Operational AlignmentDocumentation & CommunicationQualifications & ExperienceBachelor's degree in Business Administration, Supply Chain, Logistics, Engineering, Data Analytics, or a related field required.Four or more years of experience in strategic implementations, operational performance, process improvement, business analysis, logistics operations, consulting, business transformation, or a related field.Demonstrated experience coordinating complex, cross-functional projects involving multiple operational and technical stakeholders.Experience with KPI and SLA performance management, customer implementations, operational readiness, and post-go-live stabilization.Experience with business analysis, process mapping, workflow optimization, change management, and continuous improvement methodologies.Experience with Transportation Management Systems (TMS), logistics workflows, and integration projects involving EDI and/or APIs.Experience within transportation, logistics, supply chain, or a related operational environment preferred.Lean, Six Sigma, or equivalent continuous improvement certification preferred.Prosci ADKAR or equivalent change management certification preferred.Bilingual English/Spanish skills preferred.Skills & CompetenciesStrong analytical and problem-solving skills with the ability to interpret operational data, identify trends and root causes, and develop sustainable solutions.Strong project and change management skills with the ability to manage multiple priorities and coordinate work across cross-functional teams.Ability to translate business and operational needs into clear requirements, processes, and actionable recommendations.Strong understanding of operational performance management, KPI and SLA governance, process improvement, and implementation methodologies.Ability to influence and drive accountability across teams without direct authority.Strong organizational skills, attention to detail, and follow-through.Effective written, verbal, facilitation, and presentation skills with the ability to communicate with operational, technical, customer-facing, and leadership audiences.Proficiency in Microsoft Office 365, including Excel, PowerPoint, Word, Outlook, Teams, Visio, and OneNote.Physical DemandsWhile performing the duties of this position, the employee is regularly required to use a computer, telephone, and other standard office equipment for extended periods.The employee is frequently required to communicate and exchange information verbally and in writing and may occasionally be required to move about the office and operational environments, reach, bend, and lift and/or move items weighing up to 20 pounds.The position requires the ability to review information on computer screens and in written documentation.Work EnvironmentThis position is primarily performed in a professional office environment with regular use of computers, telecommunications equipment, and other standard office technology.The role may require occasional presence in operational, warehouse, or customer locations in support of implementations, process reviews, training, or continuous improvement initiatives.These environments may include varying noise levels, moving equipment, and other conditions typical of transportation and logistics operations.The employee is expected to follow all applicable safety requirements while in operational environments.The noise level in the primary office environment is generally low to moderate.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.The expected base pay range is $80,000.00 – $95,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.