Maintenance Supervisor

Job Description

Job Description

Lease-Up Operations

• Establish and organize all maintenance operations prior to resident move-ins.
• Coordinate with construction teams to ensure units are delivered on schedule.
• Complete punch-list items and quality inspections.
• Prepare apartments for occupancy, ensuring they meet company and brand standards.
• Maintain inventory of maintenance supplies, tools, and equipment.
• Develop maintenance procedures, schedules, and documentation for a new community.

Maintenance & Repairs

• Supervise all service requests and ensure timely completion.
• Perform and oversee repairs involving HVAC, plumbing, electrical, appliances, drywall, painting, flooring, carpentry, and general building maintenance.
• Implement and manage preventive maintenance programs.
• Monitor building systems, including HVAC, elevators, fire safety systems, irrigation, lighting, and pool equipment.
• Ensure vacant apartments remain market-ready.

Team Leadership

• Supervise, coach, and train maintenance technicians.
• Schedule daily work assignments and emergency on-call coverage.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a culture focused on customer service, accountability, and safety.

Resident Experience

• Deliver outstanding customer service to residents and prospective residents.
• Respond promptly and professionally to maintenance requests.
• Resolve resident concerns with urgency and professionalism.
• Support resident retention through quality maintenance service.

Vendor & Contractor Management

• Coordinate outside contractors for specialty repairs and warranty work.
• Monitor contractor performance, safety practices, and quality standards.
• Review invoices and ensure services are completed as contracted.
• Assist with warranty tracking during the lease-up period.

Safety & Compliance

• Ensure compliance with OSHA, EPA, Fair Housing, and company safety policies.
• Maintain emergency preparedness procedures.
• Conduct routine property inspections to identify safety concerns.
• Ensure compliance with local, state, and federal regulations.
• Maintain accurate maintenance records and inspection logs.

Budget & Inventory

• Assist in developing and managing the maintenance operating budget.
• Monitor expenses and identify cost-saving opportunities.
• Manage inventory levels and purchasing.
• Control supply costs while maintaining service quality.

Qualifications

• High school diploma or GED required; technical or trade certification preferred.
• Minimum 3–5 years of multifamily maintenance experience.
• At least 2 years of supervisory experience preferred.
• Lease-up or new construction experience strongly preferred.
• EPA Universal Certification required.
• HVAC certification preferred.
• CPO (Certified Pool Operator) certification preferred or ability to obtain.
• Valid driver's license and reliable transportation.

Knowledge & Skills

• Strong knowledge of HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting.
• Experience with property management software (Yardi, RealPage, Entrata, AppFolio, or similar).
• Excellent organizational and time-management skills.
• Strong leadership and communication abilities.
• Ability to prioritize multiple projects in a fast-paced lease-up environment.
• Customer-focused with excellent problem-solving skills.
• Ability to work independently while leading a team.

Physical Requirements

• Ability to lift up to 75 pounds.
• Frequent walking, climbing stairs, bending, kneeling, and standing.
• Ability to work indoors and outdoors in varying weather conditions.
• Availability for rotating on-call responsibilities and emergency response.

Preferred Experience

• Luxury or Class A multifamily communities.
• Lease-up or newly developed apartment communities.
• Warranty coordination with general contractors.
• Building automation systems.
• Budget management and capital planning.

Key Performance Indicators (KPIs)

• Service request completion within company standards.
• Apartment turns completed on schedule.
• Make-ready quality scores.
• Preventive maintenance completion rate.
• Resident satisfaction scores.
• Maintenance expense control.
• Safety compliance and inspection results.
• Warranty issue resolution.
• Team productivity and response time.
• Occupancy support through timely unit readiness.