Digital Innovation & Enablement Ambassador

The Digital Innovation & Enablement Ambassador plays a pivotal role in driving employee engagement, adoption, and proficiency with enterprise technology solutions. This individual serves as a frontline advocate for digital transformation, ensuring that employees are empowered to use tools effectively and that the organization maximizes the value of its technology investments. Key Responsibilities Training & Enablement : Design and deliver training programs for new and existing technology platforms, tailored to diverse user needs and skill levels. Strategic Rollout Champion : Act as the internal face of major software deployments, coordinating with stakeholders to ensure smooth adoption and enthusiastic participation. AI Fluency & Advocacy : Promote AI literacy across the organization and contribute to shaping the company’s AI strategy by identifying use cases, guiding responsible adoption, and supporting AI-related initiatives. Tier 1 Support Liaison : Serve as the first point of contact for software usage questions, offering guidance and troubleshooting support to end users. Technology Optimization : Identify gaps in current technology usage and implementation; collaborate with teams to recommend enhancements or new solutions that address functional needs. Feedback & Insights : Gather user feedback and usage data to inform continuous improvement of technology solutions and user experience. Qualifications Proven experience in technology training, enablement, Implementation or support roles. Strong communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Familiarity with enterprise software platforms (e.g., Microsoft 365, collaboration tools, CRM systems). Demonstrated understanding of AI concepts and tools, with the ability to translate technical capabilities into business value. Passion for helping others succeed with technology. #J-18808-Ljbffr HJ Sims