Virtual Sales Rep I

Job Opportunity at AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio.

AbbVie's Austin based Virtual Sales operation is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation.

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starters and have the ability to articulate value on a consistent basis in order to foster growth of an expanding customer base through positive customer interactions and lasting relationships.

Ability to use virtual sales techniques to ensure positive results to an assigned list of healthcare professionals to offer product education, information on program/service offerings, samples, and resources while meeting and exceeding established daily and monthly call volume metrics.

Successfully complete product training and meet training expectations to service customers within the parameters of the program

Facilitate account management skills (account planning, field resource coordination; close, support customer education and promotion need, reporting)

Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and procedures set by the program and compliance guidelines to grow prescription volume

Establish phone presence - commanding and engaging, ability to create rapport and grow relationships with healthcare professionals from all levels including office staff, Medical Assistants, nurses, and doctors

Demonstrate thorough knowledge of product and ensure clear, concise and accurate communication of product information with target audiences using appropriate clinical terminology

Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with program objective

Process customer requests related to product information, cost and savings, product samples and literature in a timely, accurate, and professional manner

Display ability to thoroughly answer questions related to process of securing product samples and literature

Provide information pertaining to additional sources of information regarding product and services, such as referral to websites or other appropriate resources

Display a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questions

Project a professional and positive company image through all phone interactions

Manage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume when necessary

Navigate phone conversations with approved best practices and according to compliance guidelines

Understand systems and accurately enter all relevant information into system, including any follow up actions in accordance with policies and procedures, ensuring data integrity

Collaborate with appropriate team members to determine necessary strategic sales approaches. Maintain the required product expertise

Partner with Field Sales, Operations, and Marketing to further identify methods to improve effectiveness

Meet and exceed established daily, weekly, and monthly outbound call volume metrics and other productivity goals successfully

Manage targeted list of healthcare professionals, and provide value-added benefits to grow product volume

Manage daily sales call activity to optimize time and maximize the achievement of sales objectives

Identify, prioritize, and drive opportunities to create access, programs, and processes that drive demand

Effective and timely communication with Manager

Follow established escalation pathways required for issue resolution

Maintain training materials and job aides, keeping current with updates provided by the training department

Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)

The ideal candidate will have a background in direct selling, and a bachelor's degree is preferred

The candidate is required to have at least 2 years of customer service and/or sales experience

Self-starter, ability to work independently, highly organized, superior communication and relationship building skills

Understanding of medical terminology, ability to pronounce medical terms

Knowledge of medical device, pharmaceutical market or related field

Experience in the healthcare industry involving interaction with physicians, patients, and office staff is preferred

Skills demonstrating professional phone etiquette

Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint

Knowledge of Salesforce preferred

Excellent time management skills

Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to:

Daily activity, goals, metrics

Proficient usage of applications, databases, and other core tools

Maintaining strict quality control standards and performance monitoring

Providing input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily output

Effectiveness working independently and in a team environment

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our short-term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.