Automotive Retail Store Associate

Job Description

Job Description

Salary:

Looking to join our team? Heres what were looking for!

Do you want to help thousands of car enthusiasts, racers, and gearheads create meaningful experiences theyll remember forever? Enthusiastic about aftermarket auto parts?We are looking for someone who is passionate about selling parts for hot rods, muscle cars, and race cars. We are successful in helping our customers because we relate to everything they do. If you love cars and want to help people build their dreams, we are looking for you!

Speedway Motors has been a trusted source for specialty rodding, racing products, and friendly expert advice for over 70 years.With deep roots as a family business, Speedway Motors has grown from a one-man operation to a vertically integrated manufacturer, distributor, and multi-channel retailer of automotive products and we are looking for you to help us continue that tradition!

We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else we are Driven to Succeed. If you can embrace these values and they align with how you work, then wed love to chat with you!

Job overview

We are looking for someone who loves hot rods, muscle cars, or racing and enjoys helping customers build their automotive dreams. This role delivers exceptional customer service through product guidance, order processing, inventory handling, and light product repair in a teamoriented, valuesdriven environment. Employees enjoy strong benefits, growth opportunities, and the chance to be part of a supportive, familyrooted company with over 70 years of automotive expertise.The Retail Store Associate isresponsible for a high level of quality service for internal and external customers, accurate processing of returns, orders and product information. During down time, this position will repair, label and stamp parts as needed.

Here are the specifics:

• Provide knowledgeable, customer-focused support by answering product and service questions in person and by phone; recommendappropriate productsand proactively upsell complementary items based on customer needs and vehicle applications.

• Accurately enter customer orders into the SOP system; process payments, returns, refunds, and exchanges while ensuring correct pricing, charges, and change.

• Retrieve products from the warehouse to fulfill customer orders; prepareaccurateinvoices and deliver products to theappropriate internalor external location.

• Create, process, and track loan tickets as needed; retrieve loaned products and deliver them to the Customer Experience (CX) team. Reverse loan tickets upon return and restock merchandise in designated locations

• Identify, research, and resolve customer concerns; follow up on open inquiries to ensuretimely and satisfactory resolution.

• Route returned products to Quality Control (QC) for inspection and, once disposition isdetermined, ensure items are placed in the correct inventory location.

• Recognize and document customer or operational trends; communicate insights to Purchasing and CX leadership and recommend process improvements asappropriate.

• Safelyoperatematerial - handlingequipmentincluding pallet jacks, tuggers, bicycles, and forklifts (if certified)to retrieve and move products.

• Assistwith light product repairs, labeling, stamping, or preparation as needed.

• Support special projects and operational tasks during downtime tomaintainefficiency and organization.
• Maintain regular, reliable attendance and adhere to all safety and operational standards.
• Adhere to all company policies, procedures, and safety protocols.

• Take ownership of assigned responsibilities and follow through on commitments.

• Embrace and live out Speedway Motors core values.

• Adapt to changing priorities anddemonstrateflexibility in a dynamic work setting.

• Seek opportunities for continuous improvement and professional growth.

• Performadditional duties as assigned to support business needs.
  

Well take care of you here's how!

We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.

• Comprehensive Health, Dental and Vision Insurance
• Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays
• Continuing Education Reimbursement
• Wellness Program and Healthy Living Reimbursement
• Discount on Speedway Motors Product, Rent Discount for all Speedway Properties, and Referral Bonuses.
• Growth Opportunities
• Paid Parental Leave
• An extremely supportive team
• Opportunity to utilize your strengths and be creative

Work Environment

• Able to safely operate powered equipment following established procedures.
• Occasional bending/reaching, twisting.
• Occasional overhead reach.
• Must be able to constantly pinch, grasp and do fine manipulations with fingers to use computer, write, move and repair product(s).

• This role is performed in a retail environment and typically involves a combination of sitting and standing whileassistingcustomers in-store and over the phone.

• Must be able tolift upto 50 pounds at times and rarely push/pull up to 100 lbs.

• Regular use of standard office equipment such as computers, phones, printers, and filing cabinets.

• Workis performed in a mixed retail, office, and warehouse environment with moderateexposureto noise orhazard work.

What youll need to succeed in this position:

• High School Diploma or GEDrequired.

• 1 year experience in customer service or similar environment.

• Must be able to communicate effectively both verbally and written in the English language.

• Strong attention to detail and able to follow established procedures.

• Basic computer skills and ability to learn order entry and point-of-sale (POS) systems.

• Able to work independently as well as effectively in a team environment.

• Able to resolve problemsin a timely manner, gather and analyze information skillfully and develop alternativesolutionsand provide excellent customer service skills.

• Exposure to automotive products, vehicles, tools, or related industries (professional or personal interest) preferred.

• Comfortable learning technical product information and asking questions to build knowledge.

If this sounds like you, we would love you to join our Speedway Team! Please include your resume and cover letter to help us get to know you better.

About Speedway Motors:

Speedway Motors is the oldest speed shop in the USA.Wereone of the biggest, too, and we help millions of car enthusiasts, racers, and gearheads create meaningful experiencestheyllremember forever. With their friends, with their families, and in their community. We take that mission seriously, and it brings exciting problems to solve. See us in action at: