Beverage Server - (20+ only)

Job Posting

Must be age 20+. Proof of age is required at time of orientation.

MUST BE AVAILABLE TO WORK EVENINGS, SATURDAYS & SUNDAYS.

Job Description:

This position is responsible for ensuring the efficient operation of assigned locations in compliance with ABC/TIPS standards, health code, safety, and park and company operation standards.

• This position is paid at a flat hourly rate.

Responsibilities:

• Follow proper alcohol and food handling procedures per Food Handling SOP.
• Take and fill guest orders and requests in a timely and friendly manner. Promptly and courteously greet each guest with a smile, eye contact, and good body language. Close each transaction by thanking the guest.
• Follow proper alcohol handling procedures according to TIPS and HFE standards.
• Knowledge of HFE Alcoholic Beverage Service procedures.
• Report any issues (guest concerns, equipment operation, etc.) to Command Base or supervisor.
• Determine when sale or service of alcohol should be refused to an intoxicated guest and notify Food & Beverage and/or Property Leadership on duty of any guest who shows common signs of intoxication before the sale or service of alcohol to the guest in question. Complete appropriate incident form.
• When necessary, and with support from Food & Beverage and/or Property Leadership on duty, remove alcoholic beverages from intoxicated guest's possession.
• When necessary, refuse service to guests based on reasonable observations of intoxication. Notify Food & Beverage and/or Property Leadership on duty immediately.
• Maintain food stand cleanliness per Cleaning and Sanitation SOP (Standard Operating Procedure).
• Operate a variety of food equipment according to Safety Training Plan while using required PPE.
• Understand and complete time and temperature sheets on an hourly basis.
• Knowledge of stand menu, recipes, and prices at assigned locations. Follow all procedures and standards such as portion control, suggestive selling, clocking in/out properly, and complete tasks in a timely and accurate manner.
• Prepare and serve food that complies with expected quality, quantity, presentation and health code requirements.
• Consistently operate food stands per SOP, including completing stand opening and closing procedures such as restocking and organizing work area.
• Clean and sanitize work areas, guest dining areas, equipment, utensils, and dishes/silverware. Sweep, scrub or mop floors, remove trash, and clean windows as needed.
• Know and follow all procedures regarding the execution of Tasting/Dining Passports, Meal Vouchers, Drink Wristbands, and other internal vouchers.
• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures.
• Report any issues (guest concerns, equipment operation, food prep, etc.) to Command Base or supervisor.
• Remain compliant with park-wide hygiene standards.

Requirements:

• Minimum age of 20 years and 1 day old to pour beer or serve alcohol.
• Ability to obtain TIPS alcohol certification before working in role.
• Positive attitude.
• Professional appearance with good personal hygiene
• Strong understanding of alcohol service and safety.
• Ability to be sensitive to the needs of Guests and feel empowered to act to meet their needs within company guidelines.
• Ability to tolerate a fast-paced, hectic environment.
• Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Ability to operate a computer, including park software system.
• Flexible availability.
• Ability to comprehend instructions and retain information.
• Ability to successfully complete a post-offer background check and drug screen
• Completion of Food & Beverage Food Safety training and Allergen training.
• Completion of TIPS alcohol training.
• Maintain a neat, clean, and professional appearance by following grooming and uniform standards in Employee Handbook as well as Food & Beverage specific guidelines.
• Remain compliant with park-wide hygiene standards.
• Knowledge of food allergens, as detailed in Allergen and Ingredient binder located at each food stand.
• Ability to complete cooking tasks (if assigned) in accordance with proper food handling procedures.
• Strong understanding of and focus on safety and guest service.
• Ability to communicate in a clear and effective manner.
• Ability to interact with guests, including enforcing park policies in a positive and friendly manner.
• Ability to maintain a high standard of safety, guest service, efficiency, and cleanliness.
• Ability to treat coworkers and guests with dignity and respect.
• Ability to constantly improve.
• Flexible availability with strong focus on punctuality and the ability to consistently report for all scheduled shifts.
• Ability to be sensitive to the needs of guests and feel empowered to act to meet their needs within company guidelines.
• Ability to tolerate a fast-paced, hectic environment.
• Ability to comprehend instructions and retain information.
• Ability to successfully complete a background check and drug screen, as required.
• Ability to tolerate and safely use cleaning chemicals as necessary.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Herschend Family Entertainment