Field Service Specialist I

Field Service Specialist I

The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

As a Field Service Specialist I, you will:

• Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.
• Terminate low-voltage control wiring and verify I/O connections.
• Load and adjust control programs with support from higher-level specialists.
• Provide basic troubleshooting support to ensure systems are operational and free of defects.
• Review and interpret store prints and wiring diagrams with assistance.
• Support new store commissioning and remodel commissioning activities and associated documentation.
• Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
• Provide basic training to contractors and site personnel on Copeland hardware/software.

Required education, experience & skills:

• 1-3 years of experience in refrigeration, HVAC, or controls systems.
• Associate's degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
• Basic understanding of refrigeration systems, control logic, and building automation.
• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, and Windows.
• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.
• Ability to travel up to 85-90%.
• Legal work authorization in the United States Sponsorship will not be provided for this role.

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $70,000-$85,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.