Customer Experience Representative

Job Title: Customer Experience RepresentativeJob Description

We are seeking a detail-oriented and highly organized Customer Experience Representative to support our operations through high-volume order entry and quote processing. This role requires converting customer emails, quotes, and purchase orders into our ERP system (Sage) while providing clear and timely email communication back to customers. The ideal candidate thrives in a fast-paced environment, manages multiple systems at once, and takes pride in accuracy and accountability.

Responsibilities

• Enter data within Microsoft Dynamics 365, starting with order entry to support ramp up.

• Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).

• Convert emails, quotes, and purchase orders into complete and compliant ERP transactions.

• Communicate with customers via email to confirm order details, pricing, availability, and next steps.

• Maintain accuracy while processing a high volume of orders and quotes daily.

• Navigate and multitask across multiple internal systems simultaneously.

• Utilize Microsoft Office tools, primarily Outlook, for daily communication and workflow management.

• Ensure timely responses to customer inquiries and follow-ups.

• Partner with internal teams (sales, operations, and supply chain) to resolve order-related issues.

• Maintain strong attention to detail and data integrity in all transactions.

Essential Skills

• Previous experience in high-volume customer service, order entry, quote entry, or similar administrative support role.

• Strong written and professional email communication skills.

• Proven ability to multitask effectively across multiple systems and screens.

• Experience using ERP systems; Sage experience is a strong plus.

• Proficiency with Microsoft Office, especially Outlook.

• High level of accountability, reliability, and work ethic.

• Ability to work fully onsite Monday through Friday.

Additional Skills & Qualifications

• Experience in manufacturing, distribution, or supply chain environments.

• Familiarity with order-to-cash or quote-to-order processes.

• Comfort working in a fast-paced, detail-driven setting.

• Strong communication skills, both verbal and written.

• Accountable, driven work ethic.

Work Environment

This is a fully onsite role, Monday through Friday, with potential overtime. The position offers a structured training period of approximately 3 weeks to learn systems and processes. The work environment is collaborative and process-driven, with a strong emphasis on accuracy and customer experience. Working hours are 8 am to 5 pm, with some potential overtime.

Job Type & Location

This is a Contract position based out of Mt. Juliet, TN.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mt. Juliet,TN.

Application Deadline

This position is anticipated to close on Aug 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io (%View email address on click.appcast.io) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.