Account Manager

Benefits 401(k) Bonus based on performance Company parties Competitive salary Dental insurance Free food & snacks Health insurance Opportunity for advancement Training & development Position Summary The Account Manager is responsible for managing client relationships within an assigned book of business. This role serves as the primary point of contact for designated accounts and is accountable for client satisfaction, retention, and long‑term relationship growth. The Account Manager conducts regular site visits, proactively addresses client concerns, and collaborates with operational leadership to ensure service excellence. While this role will prepare enhancement estimates, its primary revenue responsibility is the successful annual renewal of Grounds Maintenance contracts through proactive relationship management and client retention. Reporting Structure Reports to: Director of Operations and Director of Internal Operations. Collaboration Collaborates with: Production Managers, Commercial Estimator, and Ownership. Qualifications High School Diploma or GED required. Bachelor’s Degree preferred (Business or related field). 3+ years of Account Management or client‑facing experience preferred. Landscape or service‑based industry experience preferred. LMN software experience a plus. Licensure & Technical Skills Valid Ohio Driver’s License; must be insurable under company policy. Proficiency in Microsoft Office and Google Workspace. Physical Requirements Ability to sit for extended periods. Ability to walk properties and conduct site visits in varying weather conditions. Ability to lift up to 20 pounds unassisted. Work Environment Combination of office‑based work and scheduled on‑site client visits. Outdoor exposure during inspections and walkthroughs. Core Responsibilities Client Relationship Ownership: Serve as primary point of contact for designated accounts. Build and maintain strong relationships with Property Managers, Board Members, and Maintenance Contacts. Conduct scheduled site inspections and document findings. Ensure all client communication is timely, professional, and solution‑oriented. Proactively identify and address service concerns before escalation. Client Retention & Renewal Management: Maintain high levels of client satisfaction to support annual contract renewals. Collaborate with Director of Operations to review contract performance prior to renewal. Present renewal contracts and manage renewal discussions. Monitor overall account health and proactively mitigate risk of attrition. Enhancement Support: Identify enhancement opportunities during site visits. Prepare enhancement estimates. Present approved proposals to clients and follow up as needed. Operational Collaboration: Communicate client feedback and service concerns to Director of Operations and Production Managers. Partner with field leadership to ensure alignment between client expectations and operational delivery. Review contracts for scope accuracy and clarity. Financial Awareness: Monitor accounts receivable aging for assigned accounts in coordination with office team. Assist with follow‑up on overdue balances when necessary. Track and report key account performance metrics. Reporting & Accountability: Prepare and present account health and renewal metrics in leadership meetings. Maintain accurate documentation in LMN. Provide consistent feedback to Director of Operations regarding account status. Professional Standards: Maintain professional written and verbal communication. Demonstrate strong organization and follow‑through. Exhibit integrity, accountability, and proactive ownership. Maintain professional appearance and conduct. Performance Expectations Meet or exceed annual contract renewal targets. Maintain high client retention rate. Generate approved enhancement revenue within scope. Minimize client escalations and service failures. Maintain accurate documentation and proactive communication. #J-18808-Ljbffr