ServiceNow Developer

ServiceNow User Interface Developer & Systems Integrator

The Identity & Access Governance (IAG) program currently is in the process of centralizing staff access controls through a centralized toolset. The program has four distinct focus areas in 2024:

• Replacement of IAG User Interface for requesting & approving access.
• Transforming Access Control Management Control Processes
• Migration from legacy IAG tools to new IAG Tools
• Establish compliance reporting to enable the business to remediate their own areas of non compliance

The role of the ServiceNow User Interface Developer & Systems Integrator will include:

• Lead developer of the IAG User Interface in ServiceNow Catalogs visualized in Employee Service Centre. Be able to think like a Business End User not a technologist.
• Lead knowledge transfer from the incumbent vendor developer partner once Go Live Engagement concludes in late 2024.
• Partner with rest of IAG Team to understand changes in IAG Software/APIs that may impact the ServiceNow Front End to ensure no outages are experienced
• Maintain accurate & up to date design playbooks, update sets, operating procedures, training material for IAG Administrators in ServiceNow.
• Design & Implement new requirements, enhancements to existing functionality and custom workflows as the IAG Solution matures over time
• Testing and Quality Assurance – Rigorously test software for bugs and performance during all stages of development and package for promotion. In due course this role will likely expand to design & develop additional ServiceNow Solutions/Integrations within the Enterprise Risk/Information Security departments.

Skillset Must Haves

• ServiceNow Fundamentals - Strong ServiceNow hands on development experience
• Experience on ServiceNow applications like Employee Service Centre (ESC), Service Portal, IT Service Management (ITSM), Integration HUB, and Automation Testing Framework (ATF)
• 5+ years of combined experience on ServiceNow software development.
• Must have demonstrated experience in Service Portal development, ESC, Service Catalog development, REST based integrations with external tools and Remote tables-based architecture.
• Integration Skills: ServiceNow is integrated with various systems and tools. Candidates should have extensive experience at integrating ServiceNow with other programs, web services, databases, and APIs.
• PowerShell skills to support and extend the integrations with AD, CyberArk and HashiVault – Candidate must have experience of PowerShell to support and extend existing integration with PowerShell and other systems using ServiceNow PowerShell spoke architecture.
• Automated Testing: Build automated test patterns to ensure solutions hosted in Service Now do not break with Service Now or Integrated Vendor upgrades.
• Problem-Solving Abilities: Skilled to manage the development & implementation of complex business requirements & troubleshoot/resolve issues in a timely manner.
• Excellent interpersonal, written, and verbal communication skills with the ability to partner with teams who use Service Now solutions to turn business requirements into functional specifications, design & implementation.

Nice to have:

• Experience in working in Financial Services Organizations & Cyber Security Teams
• Experience working with Snowflake or other data repositories & reporting tools
• ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) processes is advantageous.

Team Dynamics

• Must be able to handle complexities and cross project dependencies and how those impact their BOW.
• Must be able to work in a global team across different regions and time zones and comfortable with Matrix Management.
• Ability to contribute and collaborate with the IAG managers in establishing role requirements and integration patterns.
• Comfortable with working closely with IAG stakeholders and architects for project and program delivery milestones.
• Possesses advanced listening skills and advanced team dynamic problem solving, root cause analysis, and resolution.
• Has worked efficiently and effectively in IAG teams in a highly demanding environment.
• Proven performance in critical thinking and usage of innovative thinking for enhancing team capabilities and providing solutions for new challenges, issues, and requirements – must be comfortable to challenge the status quo with stakeholders and IT teams.