Regional Operations Director

Regional Operations Director

We are seeking an inspiring and motivated Regional Operations Director to oversee approximately 7-10 dialysis centers and a team of 200+ teammates across a dual-market portfolio (Houston and West Texas). This role is based in Houston and includes oversight of both local Houston clinics and the West Texas region. As a Regional Operations Director (ROD), you will provide strategic and tactical leadership, counsel, and direction to field management to ensure safe, efficient, therapeutic, and ethical patient care. This role carries complete accountability for an estimated $30M$50M P&L.

Location: Houston, TX (Base Location Required)

Geographic Scope: Houston clinics and the West Texas Market (Midland, Odessa, Lubbock, and San Angelo).

Geographic Scope & Travel Requirements: This unique role requires a leader based in Houston who will manage a combined portfolio of local and remote clinics.

• Portfolio: Oversight of clinics in both the Houston area and the West Texas region (including Midland, Odessa, Lubbock, and San Angelo).
• Travel Expectation: Monthly travel to the West Texas region is expected. Typically, a solid 3 days are needed to visit all clinics within the West Texas portfolio.
• Future Growth: Expected to eventually support additional Central or Southeast Houston clinics.

Key Responsibilities

• Team Leadership: Lead and inspire a team of approximately 1012 direct reports, fostering a "powerhouse" culture dedicated to quality and compliant patient care.
• Strategic Growth: Identify and develop strategic growth opportunities, monitor division performance, and partner with the Divisional Vice President or SVP to develop competitive strategies aligned with DaVita's mission.
• Operational Excellence: Address top growth priorities and patient census; lead successful operational conversions for acquisitions.
• Financial Accountability: Full P&L responsibility; manage labor budgets, financial revenue growth, and contract management.
• Performance Metrics: Review and analyze gaps in service excellence, policies, and procedures; identify issues and implement proactive solutions to drive key metrics and clinical outcomes.
• Market Awareness: Maintain expert knowledge of the competitive landscape; proactively assess SWOT (strengths, weaknesses, opportunities, and threats) for the division.

Qualifications

• Proven experience in multi-site operational leadership (healthcare experience preferred).
• Demonstrated ability to manage a large-scale P&L ($30M+).
• Strong leadership skills with experience managing 10+ direct reports and large frontline teams.
• Ability to travel monthly for multi-day site visits.
• Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.

Additionally, this position identifies and develops strategic growth opportunities, monitors division performance, and works closely with Divisional Vice President or SVP to develop competitive strategies in alignment with DaVita's mission and values. Position has budget and P&L accountability.

This position is a key member of DaVita's field management team.

Some specific examples include:

• Create a team powerhouse. You'll have approximately 10-12 direct reports you will inspire to join you in the quest to ensure quality and compliant patient care.
• Address top growth priorities, patient census and lead successful operational conversions on acquisitions.
• You will be measured on key metrics and outcomes you are able to drive from the book of business you inherit.
• Develop and execute strategic operating plans and goals for assigned division facilities.
• Meet labor budget.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Manage financial and revenue growth, operations, and labor management, contract management, and clinical outcomes within the assigned division facilities.
• Maintain awareness and knowledge of competition; proactively assess related SWOT (division strengths, weaknesses, opportunities, and threats).
• Lead a growing, socially responsible business that strives to be the role model for American Healthcare.
• Work at a place that gives back to the community.
• Work at a company that honors and rewards teammate for living DaVita's 7 core values: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun.
• Thrive in a company that will challenge you to "Get Stuff Done" and reward you with incentives the right way - top performers earn more.
• Work directly with FAs in clinics to identify and address employee and patient concerns to drive towards Regional goals and standards

We are looking for a candidate that has demonstrated success in the following areas:

• Leadership for a multi-site operational business
• Experience leading a unified team
• Experience identifying and committed to growth in your territory
• Bachelor's degree required, MBA preferred
• Available for moderate travel (25%-50% overnight)
• Philosophies that align with our core values
• Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction
• And, a little bit of competitive spirit never hurts

Our investment in you: Our new teammates receive comprehensive training on how DaVita's dialysis clinics and hospital partnerships operate. You'll also receive opportunities to partner alongside innovative, compassionate and driven leads as well as access to a comprehensive total rewards package. Are you ready to transform health care with us?

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at