Electronic Services Specialist

Job Description

Job Description

ELECTRONIC SERVICES SPECIALIST – OPERATIONS

Hours: Mon-Fri/8:30-5:00 PM - Rotation Schedule

Location: 129 Littleton Road in Parsippany

Years of Experience: 1-2 Years preferred but willing to training a candidate with excellent computer skills with multiple systems experience.

Salary commensurate with experience $19.00 to $23.00 per hour

Founded in 1968, Garden Savings Federal Credit Union is dedicated to its vision statement “To enable our members to achieve their financial dreams and provide opportunities for our employees to succeed”. With a strong presence since 1985, we’ve expanded to six branch locations – Parsippany, Newark, Dover, South Orange, Sayreville, and Brick – and continue to grow and evolve every day. Currently our team is comprised of over 80 professionals who share a passion for exceptional service and community involvement.

Summary:

The primary purpose of this position is to enable our members to achieve their financial dreams, as well as provide outstanding service to both Credit Union members and team members. Assist members with their financial transactions, problem resolution, and account maintenance with the utmost care.

Essential Functions:

1. Process Daily ACH, loan payment, credit and debit card disputes, Chex System requests, wires, and other transactions accurately.

2. Assist members with all products and services, primarily but not limited to ATM, issuing debit and credit cards, funds transfers, online/mobile banking, online payments, ACH disputes, card alerts, home banking, remote deposits, opening and closing of accounts and CDs.

3. Issue all approved credit card applications, credit limit, and rate changes.

4. Assist Call Center with call overflow.

Skills and Requirements:

• Strong written and verbal communication skills required, bilingual conversationalist a plus.

• Detail oriented with an ability to multi-task while maintaining a high degree of accuracy and meeting multiple deadlines.

• Excellent computer skills in Microsoft (MS Office) environment and multiple job-related software programs.

• A high level of integrity, confidentiality, and a strong work ethic is required.

• Team player with a courteous attitude and ability to provide conflict resolutions.

• Possesses professional maturity with a pleasant and patient phone etiquette.

• High School Diploma or GED equivalent.

• Previous banking experience a plus.

Physical Requirements and Working Conditions:

• Professional office environment with moderate sound.

• Flexibility to work during Credit Union hours: Monday to Friday 8:30 a.m. to 5:30 p.m. certain non-Federal holidays, and Saturdays when required.

• Ability to move around the building as well as travel to other branches, off-site training, and/or meetings as needed.

• Ability to use office equipment such as computer, telephone, copier, stamp machine, etc.

• Ability to sit or stand for prolonged periods of time.

• Vision corrected to within normal limits.

• Ability to listen, hear, and understand to assist members by phone.

Garden Savings Federal Credit Union is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace. All employees and qualified applicants for employment are covered by federal and state discrimination laws. All employment decisions, including recruitment, promotions, appraisals, and/or training are made without regard to any protected characteristics.

If you have any questions, or require assistance or reasonable accommodation, please call View phone number on ziprecruiter.com.

If you are passionate about providing exceptional service and contributing to our members’ financial success, we invite you to apply.

Benefits:

• 401(k) with Company Match
• Medical/RX
• Dental
• Vision
• Flexible Spending Account
• Flexible Dependent Care Account
• Life insurance
• Paid Sick Time
• Paid Vacation
• Paid Holidays
• Referral Bonus Program
• Paid Volunteer Day
• Paid Birthday
• Paid Training
• Tuition reimbursement
• Employee Assistance Program
• Employee Discounts