Activities Representative

Job Description

Job Description

DEPARTMENT: KC Activities

TITLE: Activities Representative

FLSA CATEGORY: Non-Exempt

REPORTS TO: Activities Manager

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The Activities Representative assists the Activities Supervisor in providing King's Creek owners and guests with a first-class planned Activities Program, local attraction information and answering all questions by guests in a timely and friendly manner. This position requires flexibility, creativity, and the ability to effectively work in small and large groups.

RESPONSIBLITIES

• Conduct assigned activities for guests of the Resort to include recreational activities, classes, and special events.
• Assist and provide supervision for children of guests during sales presentations while abiding by department policies and procedures.
• Assist and monitor the safety of unaccompanied minor(s); maintain accurate contact information of parent, guardian and Sales Representative and contact when needed.
• Enthusiastically promote programs and activities of the Resort and serve as a role model in attendance and interaction at the events.
• Consistently display a positive attitude, cheerful spirit, and high energy level in all duties and interactions with guests and staff.
• Monitor local activities in the surrounding area as it develops and changes and keep staff in other departments informed.
• Prepare and collect/break down materials and/or equipment for various activities and events.
• Assist and provide input in the design and implementation of new daily, weekly, and monthly activities to encourage socialization, relaxation, and recreation.
• Assist Activities Supervisor with department logistics; make phone calls, advertise, manage inventory, train and motivate employees.
• Develop, maintain, and demonstrate positive working relationships with all staff.
• Maintain knowledge of content of activities calendar distributed to owners and guests and answer questions about activities offered.
• Maintain daily activity logs; when required, check guests in/out.
• Observe participants to gauge their enjoyment and obtain their feedback to improve activities.
• Follow all established policies and procedures.
• Attend all departmental meetings.
• Attend all training/development sessions offered by King’s Creek.
• Perform additional or different duties, from those set forth above, to address business needs and changing business practices as directed by the supervisor.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

• High School Diploma or GED required.
• Experience in leading or conducting recreation activities, classes, and special events or customer services related work experience with an emphasis in recreation/activities programs is required.
• First-Aid and CPR training required.
• Knowledge of timesharing operations.
• Knowledge of vacation ownership and its exchange companies.
• Knowledge of recreation/activities programming.
• Demonstrated knowledge of computers and their various software applications required.
• Ability to conduct and obtain resources for a variety of classes including arts and crafts classes on a regular basis.
• Ability to facilitate small and large group activities.
• Ability to be flexible and creative with high energy level.
• Ability to present an outgoing personality.
• Ability to exhibit excellent guest relations skills.
• Ability to deal effectively with conflict and manage difficult guest relation situations.
• Ability to assist and support others using tact, patience and courtesy.
• Ability to multi-task and effectively perform duties.
• Ability to accept new and changing responsibilities.
• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain effective working relationships with peers, employees, and management.

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in an active environment; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 40 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information. Specific vision abilities usually required by this job include close, distance, color and peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

Full-time position (8.5-hour day with minimum 30-minute break) Occasional overtime may be required based on business demands and inclement weather.

Varied work schedules include evening, holiday, and weekend hours .

Vacation:

Vacation is unavailable during peak times: Memorial Day through Labor Day,

Thanksgiving weekend (Thanksgiving Day-Sunday) and December 23rd-New Year’s Day

Environment:

The noise level in the work environment is usually moderate. Work is performed both indoors and outside, depending on the season and activity.

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules