Operations and Service Lead

Benefits 401(k) Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Operations & Service Lead Jax Fish House & Oyster Bar is seeking a talented, driven, and hospitality‑obsessed service professional to join our team as an Operations & Service Lead. This role is not a traditional leadership position; it is a leadership position in motion. As part of our evolving leadership structure, we are building a team of leaders who own the floor, drive the guest experience, and develop the people around them in real time. The Operations & Service Lead is a critical piece of that vision working in concert with the GM and Chef. This individual is an on‑the‑floor operator, coach, and standard bearer responsible for bringing our service culture to life every shift. This role is an ideal next step for a Lead Server, Beverage Lead, or high‑performing restaurant professional ready to step into leadership and accelerate their path forward. What this role is built to do: You are the conductor of the dining room, balancing energy, flow, precision, and hospitality in real time. You lead service and standards, coach in the moment, solve problems before they spread, and elevate the performance of every position. Core Responsibilities Service Leadership & Floor Execution Lead front‑of‑house service each shift to ensure smooth, high‑quality, and genuinely hospitable execution Direct floor flow, section balance, table turns, and open table pacing in real time Maintain uncompromising standards for hospitality, cleanliness, accuracy, and professionalism Communicate clearly and constantly with kitchen and bar to keep service aligned and proactive Step in immediately to resolve guest concerns with sound judgment and confidence In‑Shift Coaching & Team Development Coach servers, bartenders, hosts, and support staff in real time to elevate performance Reinforce service procedures, menu mastery, and BRF guest engagement standards Actively teach through presence; every shift is a training shift for the team Model calm, confident, connected leadership under pressure Operational Ownership Deploy the team based on volume, pacing, and guest needs Monitor and ensure excellence in opening, shift change, and service ops and of course, top‑level closing execution Drive accountability around side work, pre‑shift readiness, and delegation and support of shift responsibilities and initiatives Support full operational follow‑through; nothing gets left behind Systems Thinking & Continuous Improvement Identify breakdowns in service, communication, or execution Bring forward solutions that improve systems, clarity, and consistency Support the evolution of service standards through observation and action Use established communication systems (pre‑shift, 1:1 meetings with GM, weekly leadership meetings, etc.) to effectively communicate with and execute the initiatives of the greater leadership team Team Coverage & Flexibility Maintain a schedule of five shifts per week Regularly execute opening and closing leadership shifts Who You Are A natural 360° host who thrives in a high‑energy dining room A teacher at heart who takes pride in developing others Calm under pressure, sharp in decision‑making, and always present Obsessed with details that create great guest experiences Energized by accountability, structure, and high standards Hungry to grow, stretch, and take on more responsibility over time What You Can Expect and Plan For Full‑time leadership position (40 hours/week) Integral member of the leadership team Estimated total compensation: $90,000+ Benefits Include Sick Pay 2 Weeks Vacation Medical, Dental & Vision Insurance Life and AD&D Insurance Company‑Sponsored 401(k) Long‑Term Disability Insurance Employee Assistance Program Big Red F Dining Discount Annual Education & R&D Budget The Path Forward This role is intentionally designed as a gateway into senior leadership within Big Red F. You will not be waiting on opportunity here, you will be building it shift by shift. You will learn how to / be supported to: Lead teams in real time under pressure Drive guest experience at a high level Coach, develop, and hold others accountable Operate with awareness of both people and performance Qualifications Minimum 2 years of leadership/supervisory duty in a full‑service restaurant setting Minimum 2 years of server, bartender, or service captain experience in a full‑service dining and/or casual upscale restaurant setting Working knowledge of POS/Toast, scheduling software, Excel, Google Suite, and electronic order entry ServSafe & TIPS Certified (training provided) Ability to handle the physical requirements of a restaurant leadership position, including bending, reaching, standing for extended periods, and lifting heavy items Must be available to work nights, weekends, and holidays Integrity, intelligence, honesty, and a willingness to learn, dig in, and be world‑famous Extensive wine, beer, spirits, cocktail knowledge and the skills to teach Extensive food knowledge—service, preparation, regional and international cuisines, food and beverage pairing Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment Exhibits a magnetic hospitainer approach to guests and staff alike, capable of delivering the extraordinary Ensure that all food and products are consistently prepared and served according to the Company’s standards Integrity, intelligence, honesty, and a willingness to learn and dig in Equal Opportunity Employer Your sexual, religious, and political preferences are of no concern to us. Your humanity, kindness, and ability to do your job better than anyone on the planet is what we are concerned with. #J-18808-Ljbffr Big Red F