Patient Services Lead

Mission To inspire health, wellbeing, and humanity in our community, through all of life’s stages. About the Opportunity This opportunity is open to current Tepeyac Community Health Center employees only. Pay & Benefits Tepeyac offers a full compensation package to all full-time employees. Benefits include medical, dental and vision insurance, a flexible spending account, a 401k, disability insurance paid for by Tepeyac, twelve paid holidays in 2026, approximately four weeks of paid time off each year, and over one week of sick leave annually. The hourly rate range for the Patient Services Lead position is $26.50-$27.88, depending on experience. Job Summary The Patient Services Lead position is the fourth step within the Patient Services series. This position will be a frontline lead to the Patient Services team, will know how to perform the duties of PS1, PS2, and PS3, and will train staff on performing these duties to meet position expectations. The Patient Services Lead will support the Patient Services Supervisor and the Patient Services Manager in supervision, de-escalation, and other areas of performance management. Essential Duties & Responsibilities Knowledge and understanding of patient payer terminology, eligibility, and insurances accepted, to include Medicare, Medicaid, Commercial, and clinic specific programs. Skilled at receiving and processing collection of payment and proper cash handling procedure. Quality scheduling to include active-schedule management and maintaining the clinic schedule. Excellent customer service, cultural sensitivity, and confidentiality. Follow appropriate telephone protocol for patients and employees. Initiate, update and maintain electronic medical records. Responsible for patient‑related data collection for process and quality improvement. Actively enrolls and engages patients with Patient Portal. Responds to patients' questions by following and informing of our policies and procedures. In coordination with the security guard or hospitality clerk, actively monitor lobby area for security, safety concerns, and cleanliness. Report signs of abuse/neglect of patients or staff members to a clinic manager immediately. Support the Clinical team with all administrative, planned care initiatives. Maintains visitor check‑in process. Assists patients in filling out registration forms. Confirms appointments via phone call to patients. Participation in organization, site workgroups, or committees as requested. Basic understanding of financial enrollment and refers when appropriate. Receiving dropped off labs and basic knowledge of specimen handling and storage. Reads data, corrects errors, and reports inefficiencies. Collects data and writes reports as requested. Request support from professional staff when needed. Additional Responsibilities Train staff on duties for PS1 and PS2. Be a frontline lead. Manage day‑to‑day operations and workflows. Coordinate with PSS/PSM on daily staff coverage. First line of contact for de‑escalation. Will work at another site as needed. Other Duties & Responsibilities Attend required internal meetings, trainings, and events. Other duties as assigned. Education & Experience High school diploma or equivalent. Three or more years of customer service experience, with at least one year in healthcare and one year of supervisor or lead role/experience. Knowledge, Skills & Abilities Flexible and adaptable. Willing to jump in where needed. Able to understand and keep up with updates to all program regulations, policies and procedures. Excellent oral and written communication skills. Organized, able to multi‑task and work in a busy clinic setting. Ability to explain detailed concepts such as: Medicaid/CHP+ Enrollment Process, program benefits, policies, and procedures in a way that the general population can understand. Sensitivity to low income and ethnic minority communities. Higher level math skills, self‑motivated and able to achieve results through good organizational skills, ability to work independently, self‑directed and a functional team member, ability to prioritize. Strong initiative and passion to advocate and provide healthcare to the underserved. Vaccinations Tepeyac Community Health Center requires certain vaccinations for all employees as a condition of employment, in compliance with applicable federal and state laws. Proof of required vaccinations must be provided prior to starting employment. Exemptions may be granted as required by the Americans with Disabilities Act (42 U.S.C. 12101 et seq.), Title VII of the Civil Rights Act (42 U.S.C. 2000e et seq.), the Colorado Anti‑Discrimination Act (C.R.S. 24‑34‑401 et seq.), and other relevant laws. Residency Requirement All employees of Tepeyac Community Health Center are required to be Colorado residents at time of hire and through their duration of employment. About Us For over 30 years, Tepeyac Community Health Center has been committed to providing integrated physical and behavioral health care to individuals throughout the Denver metro area. Tepeyac is dedicated to eliminating health disparities, particularly among Latino and immigrant communities, through culturally responsive, high‑quality care. As the organization continues to expand medical, dental, behavioral health, pharmacy, and community services, we remain committed to treating every patient with compassion, dignity, and respect. #J-18808-Ljbffr