Technical Support Engineer/ in office role

Technical Support EngineerThe Technical Support Engineer provides IT support, including major project involvement with server, network, and database solutions. As a Technical Support Engineer you will:Deliver timely remote and onsite technical support for end users via phone, email, and IM, including implementing corrective solutionsAttain a high first level call closure rate by using a wide range of remote software tools to troubleshoot and resolve desktop, server, and network problemsTrain users on various technologiesWork with outside vendors to coordinate efforts towards supporting business initiativesDevelop and maintain formalized documentation to assist in quickly closing calls, including Help Desk Procedures, tech tips, and knowledge basesBuild and configure desktops, laptops, and tabletsAdminister Active Directory and Exchange accountsQualificationsHigh school diploma or equivalent1+ years of work experience in a fast-paced Helpdesk, working on a variety of itemsProficiency in Windows desktop operating systems, Microsoft Office, and Active DirectoryProficiency with Laptops, Desktops, and TabletsProficiency in hardware and application software including, but not limited to, VPN, network printers/copiers, Outlook, network connectivity, and PC hardware repair and upgradesSolid foundational understanding of networking conceptsExperience with basic server troubleshootingExperience with Active Directory Security Administration and Group PolicyWorking knowledge of networking technologiesDemonstrated ability to adapt to new technologies driven by customer projectsIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. HarmonyCares