Partner Portal Support Specialist

Job Title Partner Portal Support Specialist

Duration 12 Months

Location Dallas, TX, USA

Work Model Onsite – 4 days/week until end of August; 5 days/week starting September

About the Role

The Partner Portal Support Specialist serves as the first line of support and primary point of contact for partners accessing the new partner portal. The role focuses on managing and resolving partner inquiries while driving an exceptional partner experience.

Key responsibilities include troubleshooting partner access issues, onboarding and provisioning users, persona administration, and facilitating demo and trial order requests.

What the Role Offers

• Serve as a brand ambassador for Client to partners
• Provide first-line support and effective triage for incoming partner requests
• Manage Partner Portal administration activities
• Support partner onboarding and provisioning
• Process trial and demo orders
• Perform case management activities

Key Responsibilities

Partner Portal Support

• Support partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup, and issue triage
• Act as the primary point of contact for external partner portal inquiries
• Serve as the point of contact for trial and demo license support inquiries
• Process trial and demo orders to ensure partners can successfully demonstrate Client products
• Track trial and demo orders through completion by collaborating with cross-functional teams, including Deal Desk, Billing, and Fulfillment
• Support partner demo environment systems provisioning
• Manage partner inquiry inboxes while ensuring adherence to standard SLA response times for an optimal partner experience
• Follow and contribute to documented governance standards, processes, procedures, and best practices
• Ensure all required reviews, approvals, and operational processes are completed accurately and on time

Qualifications & Skills

• Post-secondary degree in Business, Communications, Technology, or a related field
• Client-centric and partner-first mindset
• Strong work ethic with excellent problem-solving and communication skills (written and verbal)
• Strong attention to detail with the ability to manage and prioritize multiple initiatives and deliverables concurrently
• Comfortable working in a fast-paced and evolving environment
• Curious mindset with a willingness to learn continuously
• Experience with Salesforce, SAP, and ServiceNow preferred

One Last Thing

Client is more than just a corporation — it is a global community where trust is foundational, standards are high, and outcomes are owned. As a Partner Portal Support Specialist, you will join a collaborative team dedicated to operational excellence and the success of the Client Partner Program.

Client is committed to building an inclusive work environment that goes beyond compliance with applicable laws. Our Employment Equity and Diversity Policy supports an environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or any other protected characteristic.