Systems Technician

Are you ready to shape the future of IT Join Integris where integrity meets innovation and people come first At Integris we dont just offer jobs we offer purpose As a nationally recognized Best Places to Work and a leader in future ready managed services were redefining how businesses experience IT Our mission is bold to empower clients and employees alike through secure strategic and scalable technology solutions Were looking for talent that thrives in a culture of clarity trust and relentless execution individuals who believe that IT is not just support but a strategic advantage If youre passionate about innovation driven by impact and ready to grow with a company that puts People First youll find your place here Job Summary The role of the Integris Systems Technician ST is responsible for providing frontline technical support for single end user level issues encompassing personal computer printer and Windows application matters The Systems Technician serves as the initial point of contact for client technical assistance managing inquiries received through email or the client portal The ST may execute their responsibilities from the service desk or the field Shift 8 5P must be able to go onsite minimum two days a week and work in the call queue the remaining days Job Responsibilities Manage service intake via email and the client portal Conduct basic troubleshooting for non complex issues within single user system environments Document troubleshooting activities accurately within the ticketing system Support Professional Services with client onsite deployment as needed Adhere to established client support documentation Shift 8 5P must be able to go onsite minimum two days a week and work in the call queue the remaining days Education & Certification Requirements Possession of A andor O365 Fundamentals or obtainment of A andor O365 Fundamental or equivalent on the job experience High School Diploma GED or equivalent qualification Experience Requirements Preferably a minimum of 1 year of service related experience Basic infrastructure and troubleshooting skills Valid drivers license required Benefits Medical Dental and Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off PTO Birthday PTO Paid Holidays Paid Time Off for Volunteering Short Term and Long Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Equal Opportunity Statement Integris is an equal opportunity employer committed to diversity and inclusion All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws #J-18808-Ljbffr