Front Desk Manager

Front Desk Manager — Full time position in San Francisco, California (Zip 94158). Total Base Pay Range: $62,500.00 – $89,500.00. Overview Creating a better way to live is at the heart of AvalonBay. Every day is an opportunity to help residents find homes, provide outstanding service, and support our team. We are looking for a dedicated Front Desk Manager to manage daily front desk operations and ensure a luxury living experience for residents. Responsibilities Maintain a professional and friendly atmosphere at the front desk, greeting and assisting residents. Handle resident inquiries, complaints, and special requests in a courteous and timely manner. Maintain and update front desk procedures and policies. Oversee a team of concierge staff in scheduling and problem‑solving capacity. Coordinate with vendors and contractors on community access and special projects. Organize resident events and community outreach. Qualifications A high school diploma or equivalency (GED); bachelor’s degree preferred. 1–3 years of multi‑family leasing experience or related experience in a hotel, retail, or restaurant environment. Two or more years of supervisory or training experience. Strong leadership and interpersonal skills. Excellent verbal and written communication skills. Ability to handle difficult situations with composure and professionalism. Attention to detail and problem‑solving skills. Proficiency in administrative software and Microsoft Office Suite. Mobility to walk the property and manage packages/deliveries. Benefits Comprehensive benefits: health, dental, and vision. 401(k) with company match. Paid vacation and holidays. Tuition reimbursement. Employee stock purchase plan. 20% discount on AvalonBay apartment homes. Growth based on achievement and promotion from within. Associate recognition program. Click on Benefits ( for information. Equal Opportunity Employer AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We consider applicants with criminal histories in a manner consistent with legal requirements. Applications will be accepted on an ongoing basis. #J-18808-Ljbffr