Mgr, Community Partnerships&Agency Engagement

Job Description

Job Description

Title: Manager of Community Partnerships and Agency Engagement

Reports To: Senior Manager of Community Investment

FLSA Status: Salary

Travel Required: Yes

The Greater Boston Food Bank is looking to hire two (2) Managers of Community Partnerships & Agency Engagement. Each Manager will be assigned a territory, either north or south of Boston, upon hire. Territories are subject to change upon business need.

Position Summary

The Manager of Community Partnerships & Agency Engagement builds and maintains strong relationships with a diverse group of Agency Partners to expand food access, community health, and wrap-around support across the region. This role connects partners with training, grants, and best practices while supervising Community Associates to ensure high-quality, equitable service to communities facing food insecurity.

This role encompasses oversight of partner agency relationships, community engagement and advocacy initiatives, compliance and quality assurance, team supervision and development, strategic planning and cross-departmental collaboration.

This position is central to strengthening GBFB's regional partner network through responsive support and collaborative problem-solving. It helps Agency Partners access the tools and resources they need to serve their communities effectively, while advancing a partnership model rooted in trust, solidarity, and community voice and advances The Center’s mission of integrating food access, community health, and community-centered support systems.

Role & Responsibilities

• Develop and maintain strong, trust-based relationships with Agency Partners, community stakeholders, and regional coalitions within an assigned region. Serve as a regional resource by providing responsive support, technical assistance, volunteer training, customer service, and operational guidance.
• Identify barriers to food access, participate in community planning processes, share best practices, and recommend collaborative solutions to both partners and GBFB. Represent GBFB in community meetings and coalitions to strengthen relationships, identify emerging needs, share resources, and bring community-informed insights and feedback back to GBFB.
• Identify and cultivate strategic partnerships that strengthen regional food access infrastructure and support underserved communities. Increase awareness of The Center's resources and foster collaborative learning opportunities.
• Ensure adherence to Feeding America and USDA compliance requirements related to food safety, storage, client eligibility, and GBFB membership standards.
• Document visits and relationship engagement within Salesforce and collaborate with partners to develop improvement and corrective action plans when necessary, escalating concerns as appropriate. Utilize Salesforce and other systems to document partner engagement, identify trends, track follow-up needs, and support customer relationship management strategies.
• Supervise Community Associate(s) to prioritize work, build relationship-management and partnership skills, support professional development, and ensure consistent, responsive, and equitable service.
• Coach staff in relationship-centered engagement, collaborative problem-solving, and customer service practices grounded in dignity and solidarity.
• Collaborate with The Center's team to elevate Agency Partner and community voice into shaping GBFB programs, services, communications, and network engagement strategies.
• Assist with management of The Center's annual grant and community investment processes, including reporting and payment processes, to support equitable and transparent resource distribution.
• Update and create team SOPs and relationship-management practices to reflect current procedures and evolving partner engagement strategies. Crosstrain on direct distribution and program site support to ensure continuity of Community Team operations.
• Maintain food safety certification.
• All other duties as assigned.

Skills & Qualifications

• 2–4 years of front-facing customer service, community engagement, partnership management, or relationship management experience across diverse stakeholder groups preferred and/or community organizing preferred.
• Bachelor’s degree in public health, social work, healthcare administration, community health, human services, nonprofit management, nursing, community organizing, or a related field preferred, or at least 4 years of directly related experience in community engagement, public health, healthcare case management, community health, food access, social services, or partnership-based work.
• ServSafe certification required within 2 months of hire.
• Ability and willingness to travel daily, up to 75% of the time, within Eastern MA.
• Valid driver’s license and access to a reliable personal vehicle required.
• Ability to work from a home office.
• Multilingual candidates encouraged to apply.
• Excellent communication, facilitation, and customer relationship management skills.
• Ability to navigate challenging conversations with empathy, professionalism, diplomacy, and a solutions-oriented approach while maintaining strong relationships. Ability to manage concerns and complaints respectfully and collaboratively.
• Working knowledge of Microsoft Office Suite and experience utilizing Customer Relationship Management (CRM) systems, such as Salesforce - preferred, to support relationship management, documentation, communication tracking, and strategic follow-up.
• Detail-oriented with strong follow-through, organization, documentation, and project management skills.
• Ability to work independently while also collaborating effectively across teams and community partnerships.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

• Ability to work in an office environment.
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability the use of hands for simple grasping and fine manipulations.
• Ability to travel based on business needs.

Work Location

This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy on the team’s designated days. This schedule is subject to change based on the organization’s mission to end hunger.

Affirmative Action/EEO Statement

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.