Service Advisor

At Vann Underwood Chrysler Jeep Dodge RAM we strive to conduct our business as a well-respected organization with integrity hard work and with the highest care for our people customers and business partners. Every employee at Vann Underwood CJDRis absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

• Medical Dental & Vision Insurance available

• 401(k) Plan

• Competitive Pay

• 5 Paid Holidays

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service

• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

• Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled

• Ensure the daily inventory of technicians time is consistently sold to service customers

• Distribute work between technicians efficiently

• Answer technical questions about vehicle problems warranties services and repairs

• Maintain Customer Success Index at or above company standards

• Assist in diagnosing vehicle problems; order parts and tools as necessary

• Oversee administration of warranty claims as well as training and supervising of service department

• Reinforces company policies and adheres to company standards

• Encourages compliance with applicable laws and regulations

• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid drivers license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Unclear Seniority