Digital Retail Customer Specialist

Job Description Establish contact with online shoppers utilizing phone, text and e-mail communication methods Discover shopper’s objectives, wants and needs through constructive qualifying engagement Be a value-added resource to the customer by providing them with vehicle and pricing information, support and alternative suggestions that meet their needs. Schedule appointments for the customer to visit the showroom to experience the vehicle in person and to finalize the purchase Build vehicle value by demonstrating to the customer expert level knowledge of differentiating features and benefits for each model in the lineup. Close sales and work with the Finance Manager to provide a world class vehicle delivery Follow up with the customer periodically after the sale to ensure their complete satisfaction and to network for additional sales opportunities. Benefits Competitive pay Outstanding medical, dental, and vision plans, as well as life insurance 401K with company match Employee discounts on all vehicles and services Job Requirements Minimum high school diploma or GED equivalent required 2-5 years sales and customer service experience preferred but not required Automotive sales background a plus Excellent customer service, organizational, and negotiation skills Self-motivated, goal-oriented, and enthusiastic presence in a team environment Strong written and communication skills Valid driver’s license required as well as clean driving record Professional appearance and work ethic Pay Range & Compensation Details Pay is from $50,000 - $120,000 per year. Rate of pay for this position is dependent on relevant skills & experience. #J-18808-Ljbffr