Operations Manager

Location: West Orlando, FL

Job Title: Operations Manager

We are seeking an aggressive, growth-oriented Operations Manager to join our established multi-trade service company that serves across the state of Florida.

The Operations Manager will work directly with the General Manager to oversee all day-to-day operations, aggressively drive growth by manpower, ensure robust system support, and maintain training cadences. This role is crucial for complementing the General Manager's strengths and pushing the company from its current $25 million revenue to a target of $33+ million per year through sustainedannual growth .

Responsibilities and Expectations:

• Operational Oversight & Growth: Work with the General Manager to oversee all aspects of HVAC, Electrical, and Plumbing operations, including manager supervision, planning, scheduling, and execution of service projects.
• Manpower Development: Drive company growth by focusing on the supervision, training, evaluation, and development of Division Managers and front line employees.
• System Support: Act as the primary support for the company's operational systems (e.g., ServiceTitan or other relevant field service management software).
• Financial Acumen: Assist in the planning and management of annual & monthly budgets; monitor expenditures; and identify cost-saving opportunities. (General financial understanding and P&L experience are a plus, though less of a priority than growth.)
• Team Management: Address employee concerns and grievances; work with Division Managers to ensure accurate billing and invoicing.
• Trade Support: Possess a strong understanding of HVAC, Electrical & Plumbing Trades to provide technical and operational support to the teams.
• Customer Focus: Address customer inquiries and concerns related to technical issues, ensuring timely solutions and high satisfaction levels.

Requirements:

• Proven Residential Service Experience and strong understanding of HVAC, Electrical, & Plumbing Trades, with management experience.
• Must have the understanding and excitement of running and aggressively growing a $25 million per year multi-trade company with a keen sense of urgency to hit and exceed budgets.
• Must have the mindset of being a great number two to a General Manager, with the desire to eventually step into a General Manager role.
• Goal-oriented, comfortable with financials, KPIs (Key Performance Indicators), and working effectively under pressure.
• Background with a field service management system (ServiceTitan preferred).
• Must be highly motivated, detailed-oriented, able to multi-task, highly skilled in problem-solving, flexible, and demonstrate the ability to follow through on tasks timely and effectively.
• Valid driver’s license with a clean driving record.

What Can We Do for You?

• Competitive compensation of $115,000 – $130,000 annual salary with bonus potential up to 20% of annual salary
• Company vehicle and gas card, company phone, and company laptop.
• Comprehensive Benefits:
• Medical, Dental, & Vision Plans
• 401(k) with Company Match
• Company-paid Life Insurance & Telehealth
• Paid Time Off (PTO) & Paid Holidays
• Wellness & safety programs

The compensation for this position is expected to range between $115,000 – $130,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.