Director of Community Management

Job Description

Job Description

Description:

Who We Are

The Nabo Group is a Property Management firm focused on HOA & Condominium Management which operates in DC Metro Area, Colorado, Texas, Arizona, Washington, and North Carolina. We provide a relaxed, but professional, friendly work environment. We are looking for the right fit -- an individual who is a team player and will help our company grow to the next level.

What You Do

As a key member of The Nabo Group’s leadership team, the Director of Community Management is responsible for the operational success, client satisfaction, and team performance across a designated region. This strategic role ensures consistency in service delivery, drives regional performance aligned with company goals, and supports both organic growth and acquisition integration efforts. You’ll supervise a diverse team of managers, coordinators, and field staff while acting as a champion of The Nabo Group’s culture, systems, and standards.

This position plays a critical leadership role in aligning daily operations with the company’s service models ( naboMAX, naboPLUS, naboREMOTE ), optimizing internal processes, and promoting accountability across teams.

Operational Oversight:

• Lead and oversee daily operations for all associations within the assigned region.
• Monitor financial health, contract compliance, and customer service standards.
• Ensure property managers and support teams execute Nabo’s service models consistently.
• Track and analyze operational KPIs to identify trends and areas for improvement.

Team Leadership & Development:

• Supervise, mentor, and evaluate performance of regional team members, including managers, coordinators, and field staff.
• Conduct regular 1:1s, performance reviews, and career development conversations.
• Align team performance with company goals using the EOS framework (Rocks, To-Dos, Scorecards) via Ninety.io.
• Foster a culture of ownership, accountability, and Radical Candor.

Client & Board Relations:

• Serve as an escalation point for Board members and clients within the region.
• Attend Board and annual meetings as needed to strengthen client relationships.
• Ensure timely delivery of board packets, reports, and budgets in accordance with contractual obligations.

Acquisition Integration & Growth:

• Support the integration of newly acquired associations, including staff onboarding and client handoff.
• Collaborate with Development and Onboarding teams during due diligence and stabilization phases.
• Identify up-sell and cross-sell opportunities within the existing client base.

Process Improvement & Strategic Initiatives:

• Lead regional implementation of new tools and initiatives, including AI (NICO), systems (CINC, Zendesk), and SOP rollouts.
• Identify inefficiencies and propose solutions that enhance service quality and profitability.
• Monitor regional performance metrics and contribute to company-wide strategic tracking.

Vendor & Maintenance Oversight:

• Partner with Nabo Services and the Vendor Coordinator to maintain vendor compliance, quality control, and contract enforcement.
• Support regional audits, vendor performance assessments, and service evaluations.

• Must be able to travel within the assigned region and attend in-person meetings or events as needed.
• Must be available for occasional evening or weekend Board meetings and urgent escalations.
• CMCA certification required at time of hire.

Qualifications

• Minimum 5 years of experience in Community Association Management, with at least 2 years in a leadership role.
• CMCA required; AMS or PCAM strongly preferred.
• Proven track record in managing hybrid or distributed teams.
• Strong knowledge of association governance, contract enforcement, and state laws.
• Experience with operational systems such as CINC Systems, Zendesk, and Microsoft 365.
• Familiarity with the EOS (Entrepreneurial Operating System) framework is a plus.
• High emotional intelligence, with the ability to lead through change and resolve conflict constructively.
• Excellent written and verbal communication skills.
• Financial management experience, including P&L oversight and departmental budgeting.

What We Offer:

• Flexible PTO & 13 observed holidays
• CAI Membership covered at 100%
• Comprehensive Health, Dental, Vision insurance
• 100% Employer-paid Life and AD&D Insurance
• 401(k) Plan with 4% company match and immediate vesting
• Annual professional development stipend
• And much more...

The Nabo Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.