Freedom Boat Club - Dock Experience Manager in Pompano, FL

Dock Experience Manager

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes "Next Never Rests," and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

As part of the talented Freedom Boat Club Operations team, the Dock Experience Manager serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily logistics of the area location(s) you will be expected to perform all duties required of the Dock Staff. This position is full-time and requires availability on weekdays, weekends and holidays.

Essential Functions:

• Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations
• Ensure all dock staff have proper certifications and up-to-date training
• Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources
• Develop monthly dock staff schedule to maximize efficiency and review and approve payroll; You should insert yourself into the schedule for a regular dock day cadence
• Travel to locations within the district to support employees, monitor departmental efficiencies, and ensure fleet is maintained to brand standards
• Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement
• Hold employees consistently accountable to performance management expectations and complete annual performance evaluations
• Ensure adequate inventory and supply levels are being maintained at each location
• Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel damages and miscellaneous dock charges
• Investigate member misconduct and complete all incident reports
• Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take appropriate action as required
• Ensure fleet condition is up to brand standards and in constant state of readiness using Fleetio, the fleet software system, and best practices
• Ensure employees are completing tasks in Fleetio including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies to ensure all needs are being addressed in a timely manner
• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are maintained at the best possible condition; Take ownership of one model vessel per location
• Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed in a timely manner
• Maintain KPIs at each location including reservation reports, usage reports, and time sheets
• Maintain and manage operating budget and control costs for each location
• Maintain accurate fuel logs and ensure all vessels are fueled regularly
• Acquaint yourself with local marina managers/harbor master's and promote a positive working relationship in all marinas
• Become familiar with local waterways and popular boating destinations surrounding your club and adhere to all safety policies
• Provide process improvement input and suggestions to your manager
• Ensure personal appearance and uniform guidelines are being adhered to
• Responsible for all safety performance at each location; Operate within prescribed safety SOPs, and proactively ensure member and employee safety
• Lead dock staff all hand's meetings
• All other duties as assigned

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

• Pass a background check and drug screen
• High school diploma or equivalent
• Associate's or Vocational degree
• Must be at least 21 years of age
• Valid driver's license
• Ability to maintain a calm, positive attitude during periods of high activity
• Strong verbal and written communication and people skills
• Must be a self-starter and capable of working unsupervised
• Managerial and diplomacy skills
• Organizational skills and attention to detail
• Analytical, decision-making, and problem-solving skills
• Proficient in Microsoft Office Suite or related software

Preferred Qualifications:

• Bachelor's degree
• Or 1-3 years of related operations experience
• Boating safety ID card
• Vessel livery operator's certification
• Experience in and around boats is desirable
• Ability to perform minor boat maintenance
• Prior management experience

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods standing/walking
• Prolonged periods driving to dock locations
• Ability to work outdoors in all weather conditions
• Must be able to lift up to 30 pounds at time
• Must be able to board and un-board boats
• Must be able to pull, lift, carry, squat, twist, kneel, and reach
• Vision adequate to read / manipulate handheld devices

The anticipated pay range for this position is $41,600-$49,920 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards!

About Freedom Boat Club:

Freedom Boat Club the world's largest members-only boat club was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more.

With over 30 years of Boating Made Simple, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do. We are always looking for hardworking, motivated and competitive people who share our passion for getting others out on the open waters.

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page.

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact View email address on click.appcast.io for support