Assistant Practice Manager

Assistant Practice Manager

Venetian Pet Hospital, located in Stockton, CA, part of the Suveto network of hospitals, is looking for an Assistant Practice Manager to join our team.

At Venetian Pet Hospital, our dedicated veterinary team ensures that our patients get the TLC they need throughout life. Our emphasis is on serving pet owners and their animals. We have been in business and at our current location for more than a quarter of a century, making us the most trusted name in the area for pet care.

This position requires a friendly and up-beat personality. Excellent customer service skills. The ability to work well in a fast-paced work environment but also pay attention to details.

We are looking for someone with a great attitude, someone who has the desire and drive to do well and is self-motivated.

The Assistant Practice Manager is a primary contact for the Practice Manager and Medical Director. The Assistant Practice Manager supports the Practice Manager and assumes responsibility, leadership, and accountability for daily operations. Oversees the purchasing functions for the hospital ensuring that stock remains at a functional level while remaining profitable and overseeing the repair of damaged or disabled equipment used by the Practice.

Full-Time; $23.00-$25.00 per hour

Monday – Friday; some Saturdays may be required

Essential Job Duties:

• Meet regularly with Practice Manager and Veterinarians to discuss best use of product and product alternatives to promote product consolidation.
• Stay current with product obsolescence, product unavailability, and regulatory restrictions that may disrupt the inventory planning process.
• Handles all inventory purchases complying with hospital policies.
• Frequent inventory counts and expiration check. Delegate, accordingly, but continue to monitor progress.
• Work closely with Lead Technician with controlled substances. Assistant Practice Manager creates purchase order and Lead Technician receives order and will do inventory counts of controlled substances.
• Support Practice Manager in all matters related to staff.
• Provide supervision in the absence of the Practice Manager.
• Review Veterinary Assistant applications, screen applicants and assist in the interviewing process.
• Oversee all training of new employees in the Department. Delegate, accordingly, but continue to monitor progress and performance. Update phase training as needed.
• Monitor staff periodically throughout the day, encourage productivity, and discourage behaviors that may be detrimental to a positive atmosphere/working environment.
• Maintain protocols that assure cleanliness, promote client satisfaction, patient care and optimize productivity and cohesiveness.
• Participate in the interview and review process with the Practice Manager.

Education and Experience Requirements

• High school diploma or equivalent, some college is preferred.
• Previous receptionist, veterinary practice experience, customer service background required.
• Minimum 3 years' experience in a supervisor role.
• The ability to multitask in a busy office environment.
• Knowledge of veterinary products and their uses is required.
• Perform all duties of the Assistant Practice Manager Job Description to the highest standard.
• Be flexible in work schedule, as hospital and department needs are every changing.
• Be able to handle stress and always maintain a professional demeanor.
• Must maintain a calm and impartial demeanor with clients, doctors, employees, and vendors setting a tone for professional relationships.
• Maintains positive, cooperative relationships with other employees and possesses solid communication skills with not only the staff but with management. Always remains a united front with management.
• Demonstrates accountability in all work responsibilities. Exercises sound and ethical judgment when acting on behalf of the Hospital. Exercises appropriate confidentiality in all aspects of work.

Benefits:

Our employment package for full-time employees includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO'S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Venetian Pet Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.