Supervisor, Transfusion Services Lab - Certified

Supervisor Transfusion Services Lab

Bloodworks Northwest is backed by more than 70 years of Northwest history and 250,000 donors. A national leader in transfusion medicine, Bloodworks has been chosen to serve more than 90 hospitals in Washington, Oregon and Alaska partnering closely with local hospitals to deliver the highest level of patient care. Patients with traumatic injuries, undergoing surgeries or organ transplantation, or receiving treatment for cancer and blood disorders all depend on our services, expertise, laboratories and research. We are local, nonprofit, independent, volunteer-supported and community-based.

We have a new job opportunity for a Supervisor in our Transfusion Services Lab's Compatibility Lab. The role is on the Transfusion Services Laboratory leadership team, providing oversight of the day-to-day activities of the department or group that support the department's goals. As Supervisor, Transfusion Services, you will provide leadership to the Transfusion Services Laboratory by supervising staff performing day-to-day activities. Ensure effective teamwork within the laboratory and coach for performance and development. Perform bench testing on patient and donor samples, and make product modifications as needed. Solve problems and uphold high standards of quality and customer service. Participate in service leadership and planning. Serve as a liaison between management and staff.

Principal responsibilities include, but are not limited to:

• As a member of the Leadership Team (LT)
• Participate as a collaborative member of the LT to support leadership across the organization, and provide leadership to the teams and functions that report to you.
• Appropriately and responsibly serve as a representative of Bloodworks / The Organization in your interactions with employees, volunteers, vendors, donors, and others.

As a leader of Bloodworks

• Provide timely and honest feedback to fellow leaders regarding how the team functions.
• Challenge and offer support to fellow leaders to ensure each department is contributing to the success of the organization
• Ensure the workforce's safety by implementing safety policies and monitoring incidents.
• Maintain confidentiality

Within the department

• In partnership with senior department leaders, assist in setting the department's direction, vision, values, goals, and objectives consistent with Bloodworks' mission and strategic plan; consistently model those values; and coach and mentor to the same expectations. Contribute to and build upon current practices and procedures in support of organizational and departmental goals.
• Personally demonstrate and inspire a commitment to quality through compliance with laws, regulations, standards, policies, procedures, and practices; ensure that department actions (self, staff, documentation, etc.) are consistent with this commitment.
• Hire, develop, and retain a well-balanced, high-performing team
• With staff, determine performance goals and provide ongoing feedback
• Monitor the successes and challenges of the team
• Ensure the department supports a balance of employee personal and business goals.
• Ensure customer needs and expectations are met
• Adhere to department budget and forecast
• Recommend and maintain proper staffing levels to achieve department objectives.
• Recommend systems, resources, and procedures to achieve the department's success.

Principal responsibilities include, but are not limited to: As a Supervisor, Transfusion Services:

• Interview, select, and hire transfusion services staff.
• Provide orientation and training to enable individuals to perform the duties listed in their job descriptions. Document training and ensure that staff perform only those duties for which they have been trained. Conduct ongoing competency evaluations.

• Evaluate and document individual performance based upon pre-determined expectations. Coach employees to ensure continual development. Counsel, discipline, and terminate staff when performance does not meet expectations. Conduct annual performance evaluations.
• Implement departmental and organizational policies and procedures.
• Communicate frequently using a variety of methods, including one-on-one, email, and departmental meetings.

• Ensure operations are efficient and that customer requirements are met.

• Schedule staff work assignments to ensure optimal productivity and cost effectiveness. Monitor schedules to ensure staffing resources are appropriately allocated. Ensure Pay practices and policies are consistently applied and followed. Provide employees with feedback on attendance and punctuality.
• Perform bench testing and component work as part of the work team schedule, at a level equivalent to a Technologist IV.
• Monitor work practices to ensure that current Good Manufacturing Practices are followed, quality control is performed, equipment is maintained, and appropriate action is taken in the event of failures.
• Ensure staff are customer-focused and understand customers' needs.
• Serve as a liaison to hospital meetings related to Transfusion Medicine, e.g., utilization committee, laboratory quality meetings. Serve as committee chair, as requested.
• Coordinate with Bloodworks physicians and Transfusion Safety Officers to provide educational support to clinical/patient care areas within the healthcare delivery system.
• Identify opportunities and implement process improvements, best practices, and workflow efficiencies.
• Work with department management to update and/or establish new departmental performance metrics and quality indicators. Compile data and prepare descriptive reports as needed to communicate performance to the workgroup.
• Participate in developing the department's annual personnel and operating budget. Administer the budget with an emphasis on optimal resource use and waste reduction.
• Ensure that quality processes are followed, and error reporting is documented. Investigate and document incidents that contribute to errors, accidents, or adverse transfusion outcomes. Report results to Manager in a timely fashion. Implement corrective action and recommend preventive action and process improvement for sub-optimal processes. Utilize technical resources to assist in problem resolution and remediation. Ensure that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning. Ensure that all remedial actions are taken whenever test systems deviate from the laboratory's established performance specifications.
• Ensure the integrity of written and electronic records generated by the department.
• Coordinate laterally within Transfusion Services to ensure processes are optimized, resources are used appropriately, and quality practices are consistently applied.
• Ensure a safe work environment by reviewing safety practices and participating in the safety committee, developing safe practices, and communicating with staff. Evaluate safety reports and remediate problems.
• Develop written standard operating procedures as assigned.
• Participates in the qualification and validation of processes and equipment.
• Participates in quality assurance activities.
• Ensure compliance with all applicable regulatory requirements and industry standards.
• Perform other duties as assigned.

Requirements:

Education & Experience:

• A bachelor's degree in a chemical, biological, clinical, or medical laboratory science, or medical technology; OR
• An associate's degree in a laboratory science or medical laboratory technology from an accredited institution; OR
• Equivalent education and training that includes:

• At least 60 semester hours that, at a minimum, include either:
• 24 semester hours of medical laboratory technology courses; OR
• 24 semester hours of science as specified in the CLIA regulations and the CAP Personnel Guidance Document

And:

• Completion of a clinical laboratory training program; OR
• At least three months of documented laboratory training in each specialty in which the individual performs high-complexity testing

• BB (ASCP) and/or MLS (ASCP) certification is strongly desired.

• A minimum of five years' experience, with progressively increasing responsibilities, in a Transfusion Service or a similar clinical laboratory environment.
• Two years of relevant supervisory or leadership experience.

Specific job skills include, but are not limited to:

• Demonstrated computer literacy, including proficiency with Microsoft Office applications, data entry, and word processing.
• Demonstrated ability to work independently.
• Demonstrated written, verbal, and interpersonal communication skills, including a strong attention to detail.

1. To access some client facilities, the incumbent may need to apply for and obtain clearance to enter the client property. This clearance process may require the incumbent to undergo additional screening beyond the standard Bloodworks Northwest pre-employment screening.