Collections Specialist

Job Description

Job Description

Collections Specialist

Location: Humble/Kingwood area

Schedule: Fully onsite

Position Type: Contract-to-hire

Position Summary:

Our client is seeking a Collections Specialist to manage customer accounts, collect outstanding balances, resolve billing discrepancies, and maintain accurate account records. This role requires strong communication, problem-solving, and organizational skills, along with the ability to work cross-functionally to support timely payments and positive customer relationships.

Key Responsibilities:

• Manage assigned accounts and contact customers regarding outstanding balances
• Research and resolve billing discrepancies, payment issues, and account disputes
• Maintain detailed collection notes, account records, and customer master data
• Send invoices, statements, and collection communications
• Collaborate with billing, sales, and operations teams to resolve account issues
• Process credit memos and account adjustments as needed
• Monitor aging reports and recommend actions to reduce past-due balances
• Support escalated accounts and help develop collection strategies
• Ensure compliance with company policies and procedures

Key Qualifications:

• 3+ years of collections experience preferred
• Oilfield or energy industry experience strongly preferred
• Experience with customer payment portals such as OpenInvoice, Ariba, or similar systems
• Strong communication, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, including intermediate Excel skills