Patient Services Specialist

Exemplify caring and compassionate customer service to create an excellent patient experience Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience Encourages patient utilization of front-end technology during the registration process Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations Monitors inventory and stock medications, narcotics, and emergency medications/equipment Requirements High School Diploma or GED required Computer experience required Customer relations experience required Experience with Medical Records Software preferred Front desk practice experience preferred Core Competencies Demonstrates strong customer service skills and critical thinking abilities in a healthcare environment, ensuring accurate patient registration, insurance verification, and adherence to healthcare regulations. Proficient in managing sensitive patient interactions and utilizing medical records software to maintain confidentiality and accuracy. Highest-signal resume keywords Customer Service Critical Thinking Patient Registration Medical Records Software Healthcare Regulations Hard Skills Patient Registration Insurance Verification Billing Functions Data Entry Emergency Codes Proficiency Soft Skills Interpersonal Skills Team Collaboration Decisive Judgment Compassionate Communication Certifications & Qualifications High School Diploma GED Industry Keywords Patient Experience Healthcare Regulations Confidential Patient Information Inventory Management Tools & Technologies Medical Records Software Front-End Technology #J-18808-Ljbffr